COBIT-2019 Exam Dumps - Isaca Certification Questions and Answers

The principles, policies and frameworks component of a governance system translates desired behavior into practical guidance. Principles are the fundamental norms or rules that guide decision-making and actions. Policies are the statements of intent or direction that define what is expected or required. Frameworks are the conceptual models or structures that define the key elements, relationships, and principles of a system. The principles, policies and frameworks component of a governance system translates desired behavior into practical guidance by providing a consistent and coherent basis for information and technology governance and management.14 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

The performance measurements are the indicators that measure the progress and outcomes of the EGIT implementation program plan against the predefined success criteria such as key performance indicators (KPIs), key goal indicators (KGIs), key risk indicators (KRIs), etc. The performance measurements help to evaluate the effectiveness, efficiency, and value of the EGIT implementation program plan, as well as to identify and address any issues, risks, or gaps that may arise during the execution of the program. The projects that should be included when reporting on performance measurements related to an EGIT implementation program plan are all projects deemed appropriate by IT management. IT management is the function that is responsible for planning, organizing, directing, controlling, and monitoring the information and technology activities in an enterprise. IT management is also responsible for selecting, prioritizing, balancing, monitoring, evaluating, and optimizing information and technology investments and initiatives that support business strategy and objectives. IT management has the authority and discretion to decide which projects are relevant and important for reporting on performance measurements related to an EGIT implementation program plan, based on factors such as project scope, size, complexity, duration, cost, risk, interdependencies, alignment, value, etc. By including all projects deemed appropriate by IT management when reporting on performance measurements related to an EGIT implementation program plan, the enterprise can ensure that the report covers the most significant and critical aspects of the program, and that it provides a comprehensive and accurate picture of the program status and performance12 References: 1: COBIT 2019 Implementation Guide: page 51-52 2: COBIT 2019 Framework: Governance and Management Objectives: page 20-21

 Measuring objectives is the next phase in the life cycle of governance after IT governance is implemented. The life cycle of governance is a continuous process that involves designing, implementing, evaluating, and improving the IT governance system. Measuring objectives is the phase that involves assessing and monitoring the performance and outcomes of the IT governance system against predefined metrics and targets. Measuring objectives is the next phase after IT governance is implemented because it helps to determine whether the IT governance system is effective, efficient, and aligned with the enterprise goals.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution

In the COBIT® 2019 Framework, it is stated that the information flows and items component includes relevant inputs and outputs with their source and destination. This is essential for mapping documentation for governance and management practices within an enterprise.

The primary purpose for aligning role descriptions to the enterprise’s business context, organization and operating environment when tailoring the COBIT organizational structure is to assign levels of accountability and responsibility for governance and management activities. This purpose helps to ensure that roles are clearly defined, communicated, understood, and accepted by all stakeholders, and that there are no gaps or overlaps in roles. The purpose is based on the COBIT 2019 Implementation Guide5, page 45. References: 5: COBIT 2019 Implementation Guide | Digital | English

An enterprise that has been consistently growing over the years and has decided to adapt the COBIT framework from the growth perspective of the balanced scorecard dimensions should select product and business innovation as one of its most relevant enterprise goals. The balanced scorecard is a tool that translates strategic objectives into four dimensions: financial, customer, internal, and growth. The growth dimension focuses on how the enterprise can create new products or services, enter new markets, or improve its processes or capabilities to achieve long-term success. Product and business innovation is one of the 17 enterprise goals defined in COBIT 2019, which describe the outcomes that an enterprise wants to achieve from its use of information and technology. This goal relates to enhancing customer satisfaction and loyalty by providing innovative solutions that meet their needs and expectations. The answer is based on the COBIT 2019 Framework5, page 38. References: 5: COBIT 2019 Framework | Digital | English

 COBIT guidance should be customized to meet specific enterprise needs, as different enterprises have different goals, objectives, risks, and requirements. COBIT provides a flexible and adaptable framework that can be tailored to suit the enterprise’s context and environment. COBIT also provides guidance on how to customize the framework using design factors and focus areas.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

The fact that the governance system includes many components that work together in a holistic way best enables a governance system to achieve governance and management objectives. A governance system is a set of components that provide direction, oversight, evaluation, monitoring, assurance, etc., for an enterprise’s information and technology. A governance objective is a desired outcome of the governance system for information and technology. A management objective is a desired outcome of the management processes for information and technology. The fact that the governance system includes many components that work together in a holistic way best enables a governance system to achieve governance and management objectives by providing a comprehensive and integrated approach that covers all aspects of information and technology governance and management, as well as by enabling customization and tailoring to suit different contexts, needs, priorities, etc.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

 Risk management focuses on the preservation of value, while value delivery focuses on the creation of value. Value is the benefit that an enterprise derives from using information and technology. Value can be measured in terms of effectiveness, efficiency, quality, innovation, etc. Value delivery is the process of ensuring that information and technology investments and services contribute to the achievement of enterprise goals and objectives. Value delivery focuses on the creation of value by aligning I & T with business requirements, optimizing costs and resources, enhancing performance and outcomes, etc. Risk management is the process of identifying, analyzing, evaluating, treating, monitoring, and communicating risks that affect the achievement of enterprise objectives. Risk management focuses on the preservation of value by ensuring that risks are within acceptable levels, that opportunities are exploited, that uncertainties are reduced, etc.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

The people, skills and competencies component of governance identifies the human resource needs that must be met to achieve governance and management objectives. People are the individuals or groups who perform or are accountable for the governance activities and tasks. Skills and competencies are the abilities and knowledge that people need to perform their roles and responsibilities. The people, skills and competencies component of governance defines the required roles and organizational structures for each governance and management objective, as well as the skills and competencies that are needed for each role.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts