COBIT-2019 Exam Dumps - Isaca Certification Questions and Answers

The high involvement of IT-related roles in organizational structures is a critical requirement when the IT function is strategic and crucial to the success of the business. The IT function is the part of the enterprise that is responsible for planning, delivering, operating, and supporting information and technology services. The IT function can have different levels of strategic importance for the business, depending on the nature, scope, and objectives of the enterprise. When the IT function is strategic and crucial to the success of the business, it means that information and technology are essential for creating value, achieving competitive advantage, enabling innovation, etc. In this case, it is critical to have high involvement of IT-related roles in organizational structures, such as having IT representation at the board level, having clear IT leadership roles and responsibilities, having effective IT governance committees or forums, etc.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts

Innovation and differentiation are examples of enterprise objectives design factors. Design factors are the characteristics or aspects of an enterprise that influence the design and implementation of a governance system. They include factors such as enterprise size, industry sector, risk profile, regulatory environment, sourcing model, etc. Enterprise objectives are the specific goals or targets that an enterprise sets to achieve its vision and mission. They are derived from the stakeholder drivers and needs, and are influenced by the design factors. Innovation and differentiation are two possible design factors that affect how an enterprise defines its objectives.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

COBIT 2019 provides a comprehensive framework to support the decision-making process rather than prescribing specific solutions. It guides the structuring of governance and management objectives across different domains, such as EDM, APO, and BAI, enabling stakeholders to understand the components and decision levels required for efficient IT governance. This aligns with COBIT's goals to establish clear responsibilities and decision-making criteria for various roles, ensuring alignment with enterprise objectives and stakeholder needs​.

The primary target audience for COBIT is business and IT management responsible for building and deploying I&T solutions. COBIT is designed to help these managersaddress the challenges of aligning I&T with business goals, delivering value from I&T, managing I&T risks, optimizing I&T resources, and measuring I&T performance5. COBIT provides a comprehensive and flexible framework that can be adapted to different contexts and situations. COBIT also helps to establish a common language and understanding among business and IT stakeholders6. References: 5: COBIT 2019 Framework: Introduction and Methodology, page 15 6: COBIT 2019 Framework: Introduction and Methodology, page 25

 A managed system of internal controls is most important to providing trust in operations, confidence in the achievement of enterprise objectives, and an adequate understanding of residual risk. A system of internal controls is a set of policies, procedures, practices, tools, techniques, etc., that are designed to provide reasonable assurance that an enterprise will achieve its objectives, prevent or detect errors or fraud, comply with laws and regulations, safeguard assets, etc. A managed system of internal controls means that the system is regularly monitored, evaluated, updated, and improved to ensure its effectiveness and efficiency.15 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

 The COBIT principle that addresses the need to consider how changes in technology or strategy impact the enterprise governance system as a whole is that a governance system should be dynamic. This principle states that “a governance system should be responsive to changing stakeholder needs, conditions and options; adaptable to changing circumstances; able to learn from experience; and innovative in supporting continual improvement” 4. A dynamic governance system can anticipate and respond to changes in the internal and external environment, such as new technologies, business models, risks, or opportunities5. References: 4: COBIT 2019 Framework: Introduction and Methodology, page 23 5: COBIT 2019 Framework: Governance and Management Objectives, page 20

In the COBIT® 2019 Framework, it is stated that the information flows and items component includes relevant inputs and outputs with their source and destination. This is essential for mapping documentation for governance and management practices within an enterprise.

Phase 1 of the COBIT implementation approach focuses on recognizing the need for change and initiating the program. A critical component of this phase is articulating executive management's desire and rationale for change within the enterprise. The most effective tool for this purpose is the development of a "Business case."

Business Case:This document serves as a formal justification for undertaking a change initiative. It outlines the strategic alignment of the proposed change with enterprise goals, the expected benefits, costs, potential risks, and the overall impact on the organization. By presenting a well-structured business case, executive management can communicate the necessity and anticipated value of the change, securing stakeholder buy-in and guiding decision-making processes.

Option A, "Balanced scorecard," is a strategic planning and management tool used to monitor organizational performance against strategic goals. While valuable for performance measurement, it is not specifically designed to convey the impetus for change.

Option B, "Risk assessment," involves identifying and evaluating potential risks that could impact the organization. Although understanding risks is essential, a risk assessment does not comprehensively capture the executive management's motivation and justification for change.

Therefore, in Phase 1 of the COBIT implementation approach, a "Business case" is the appropriate instrument to outline executive management's desire for change within the enterprise.

 Processes are key components of a governance system. Processes are the structured sets of activities that produce outputs or outcomes for achieving specific objectives. Processes define what needs to be done, by whom, when, how, and why. Processes are one of the seven enablers of a governance system, as defined by COBIT.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

The CIO and the program steering committee are responsible for performing a stakeholder satisfaction survey and gathering feedback on lessons learned from the implementation of an EGIT program plan. According to the COBIT 2019 Implementation Guide, the CIO is the executive sponsor of the EGIT program, who provides strategic direction, leadership, and oversight for the program. The program steering committee is a group of senior stakeholders who support the CIO in governing and monitoring the program. One of their responsibilities is to conduct regular reviews of the program performance and outcomes, including stakeholder satisfaction and lessons learned. These reviews help to evaluate the effectiveness and efficiency of the EGIT program plan and identify areas for improvement. References: : COBIT 2019 Implementation Guide: Implementing and Optimizing an Information and Technology Governance Solution, page 23 1 : COBIT 2019 Implementation Guide: Implementing and Optimizing an Information and Technology Governance Solution, page 45 1