Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?
A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:
Which of the following should the technician do to connect via RDP?
A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?
A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?