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Exin-ITIL ITIL Exin Study Notes

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Question 52

Which is CORRECT about change authorization?

Options:

A.

A change authority is assigned each time a standard change is requested

B.

Emergency changes are authorized by the technician making the change

C.

Assignment of the change authority is based on the charge type and model

D.

The chance authority will ensure changes are authorized after they are deployed

Question 53

Which practice makes use of methods from Lean. Agile and DevOps?

Options:

A.

Service desk

B.

Continual improvement

C.

Problem management

D.

Incident management

Question 54

How are target resolution times used in the 'incident management' practice?

Options:

A.

They are agreed, documented, and communicated to help set user expectations

B.

They are established, reviewed, and reported to ensure that customers are happy with the service

C.

They are initiated, approved, and managed to ensure that predictable responses are achieved

D.

They are scheduled, assessed and authorized to reduce the risk of service failures

Question 55

Which statement about the ‘incident management’ practice is CORRECT?

Options:

A.

It identifies the cause of major incidents.

B.

It authorizes changes to resolve incidents.

C.

It maintains detailed procedures for diagnosing incidents.

D.

It resolves the highest impact incidents first.

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Exam Code: ITIL
Exam Name: ITIL Foundation (syllabus 2011)
Last Update: Apr 26, 2024
Questions: 503
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