In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services
TESTED 07 May 2024
