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Exin-ITIL ITIL-F Updated Exam

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Question 40

Which is the CORRECT list of metrics to support CSI activities?

Options:

A.

Technology, customer and business

B.

Business, service and technology

C.

Customer, business and process

D.

Process, technology and service

Question 41

In which document would you expect to see an overview of actual service achievements against targets?

Options:

A.

Operational level agreement (OLA)

B.

Capacity plan

C.

Service level agreement (SLA)

D.

SLA monitoring chart (SLAM)

Question 42

Which process would be used to compare the value that newer services have offered over those they have replaced?

Options:

A.

Availability management

B.

Capacity management

C.

Service portfolio management

D.

Service catalogue management

Question 43

Which statement about the emergency change advisory board (ECAB) is CORRECT?

Options:

A.

The ECAB considers every high priority request for change

B.

Amongst the duties of the ECAB is the review of completed emergency changes

C.

The ECAB will be used for emergency changes where there may not be time to call a full CAB

D.

The ECAB will be chaired by the IT director

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Exam Code: ITIL-F
Exam Name: ITIL Foundation
Last Update: May 6, 2024
Questions: 324
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