An office manager reports that a printer is experiencing performance issues. Printouts
are smudging when they are handled, and, recently whenever they need to print legal
sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59x27.94cm)
Legal (8.5x14in/21.59x35.56cm)
Oversized (11x17in/27.94x43.18cm)


INSTRUCTIONS
Using the dropdown menus, select from the
available printer parts to replace only the
faulty components on the office printer to
resolve the stated issues.
If at any time you would like to bring back
the initial state of the simulation, please click
the Reset All button.
A user ' s computer is connected to a docking station at their desk. The user cannot access the department file servers even though the docking station has a hardwired connection. Which of the following steps should a technician take to restore the user ' s access?
A company rolls out a mandatory OS update to all PCs. A legacy application that one department uses does not function on the new OS and is EOL. Which of the following should a technician suggest to solve the issue with minimal data loss, expense, and disruption to the users?
An administrator for a wireless network is planning the company ' s floor plan using a heat map. Which of the following types of networks is the administrator configuring?
Which of the following devices forwards data between different networks by analyzing the headers of packets?
A user reports poor performance on the application server.
INSTRUCTIONS
Click on Server 1 and Server 2 and review the information presented in each chart to
determine which drives need to be replaced.
Select the appropriate replacement drive that should be used, for the least performance degradation to the server.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

An employee is on a business trip and needs to upload daily conferences and meetings to the company ' s intranet. The uploading process is successful but was faster in the past.
Which of the following is the most likely reason for the slowdown?
A computer runs normally for several minutes, gradually runs slower, and then shuts down without warning. Which of the following resolves this issue?