A company requires technicians to verify that files downloaded from the internet have not been modified. Which of the following should the technicians use for validation?
An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?
A client reports that their browser's home page changed. Every time they run an internet search, the results are returned from unfamiliar websites. Which of the following actions should a technician take first to resolve the issue? (Select two)
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
An administrator is investigating a zero-day vulnerability. If left unpatched, it could severely impact business. The patch requires downtime. What should the administrator do?
A popular game frequently freezes and crashes on a mobile phone. The user updates the OS, but the issue persists. The device is one year old and has plenty of free storage space. Which of the following is the most appropriate first step to troubleshoot this issue?
A technician needs to install an operating system on a large number of workstations. Which of the following is the fastest method?
A help desk technician recently installed an SSH client on a workstation in order to access remote servers. What does this enable?
A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request?
An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?