As a corporate technician, you are asked to evaluate several suspect email messages on a client ' s computer. Corporate policy requires the following:
> All phishing attempts must be reported.
> Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
> Classify the emails
> Identify suspicious items, if applicable, in each email
> Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to
determine the problem.
Select the appropriate issue from the ' Issue ' drop-down menu. Then, select the most
efficient resolution from the ' Resolution ' drop-down menu. Finally, select the proper
command or verification to remediate or confirm your fix of the issue from the
' Verify/Resolve ' drop-down menu.
You are configuring a home network for a customer. The customer has requested the ability to access a Windows PC remotely, and needs all chat and optional functions to work in their game console.
INSTRUCTIONS
Use the drop-down menus to complete the network configuration for the customer. Each option may only be used once, and not all options will be used.
Then, click the + sign to place each device in its appropriate location.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Wireless AP LAN
Firewall Screened Subnet
A technician installs a Bluetooth headset for a user. During testing, the sound still comes from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?
An end user is unable to print to a network printer but can access everything else on the network. Other users have no issues printing. A technician opens the print queue on the user’s computer and sees the job has failed. What is the next step to troubleshoot the issue?
Multiple users clicked a phishing link from a compromised email account. The security team isolates and removes the threat. Then, the management team provides security awareness training to the company. What step is this?
Users access an internal application through a browser website. When a user is browsing the site, a message appears that states it is not safe. The message also displays an Advanced Options button to continue or close the site. During security training, all users were told to close any site that displays this message. Which of the following should the technician do to resolve the issue?
A customer must access the contents of the AppData folder, which is in the local user profile. Which of the following should a technician configure so the customer can easily navigate to this location?
A user hears an unexpected noise coming from their desktop computer. To troubleshoot the issue, a technician needs to open the case. Which of the following actions should the technician take next?
A technician needs to prevent accidental access to Wi-Fi networks available in a shared office space. The BYOD and company-owned devices already have Wi-Fi settings configured via MDM solutions. Which of the following settings should the technician change?
TESTED 21 May 2026
