220-1202 Exam Dumps - CompTIA A+ Questions and Answers

The correct answer is B. Restarting the print spooler from services, because the problem is isolated to one user and the print job is stuck or failed in the local print queue. This strongly indicates a print spooler service issue on the user’s workstation.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, the print spooler manages print jobs sent from applications to printers. If the spooler service hangs or becomes unstable, print jobs may fail even though network connectivity and the printer itself are functioning correctly.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide explains that restarting the print spooler is a standard troubleshooting step when jobs remain in a failed or paused state. This clears the queue and reloads the service without requiring a full system reboot.

The Mike Meyers / Mark Soper Lab Manual reinforces that reinstalling printers should be done only after service-level troubleshooting has failed. Printing from another computer is unnecessary because other users are already printing successfully, confirming the printer and network are operational.

Because the failure is local to the user and visible in the queue, restarting the print spooler service is the most logical and efficient next step, making B the correct answer.

Whalingis a form of phishing that targets high-profile individuals or involves pretending to be them (e.g., CEOs) to trick lower-level employees into transferring funds or sensitive data.

FromQuentin Docter – CompTIA A+ Study Guide:

“Whaling is a phishing tactic targeting executives or masquerading as one. The attacker crafts emails that exploit authority and urgency to manipulate recipients.”

The correct answer is A. Browser notifications . The clue is that the browser process appears in Task Manager when the ads appear, but the anti-malware scan finds nothing. This points to allowed browser push notifications rather than an installed malware infection. Quentin Docter’s Complete Study Guide explains that browser push notifications can be abused when a user is tricked into allowing notifications from a malicious site. The site can then push notifications to the operating system that look like system messages or advertisements. The guide also recommends periodically reviewing which sites are allowed to send notifications. A browser hijacker usually changes browser behavior such as search engines, home pages, or redirections. Browser cache stores website files but does not normally generate persistent malicious notifications. A remote access Trojan would involve unauthorized remote control, not simply browser-generated ad notifications with no malware scan result.

The first step the CFO should take is to verify the VPN status. When working remotely, access to internal resources such as databases, file servers, and accounting systems typically requires a secure Virtual Private Network (VPN) connection. Without an active VPN tunnel, the application cannot reach internal database servers, resulting in connection errors.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, database connectivity issues during remote work are most commonly caused by missing or disconnected VPN sessions. Internal applications are often restricted to private IP ranges that are inaccessible over the public internet.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide highlights that VPNs are designed to extend the corporate network securely to remote users. If the VPN is disconnected, authentication to internal services will fail even if the application itself launches correctly.

The Mike Meyers / Mark Soper Lab Manual further explains that restarting the PC or updating the application does not resolve network-path issues. Returning to the office is unnecessary if secure remote access is functioning as designed.

Because the error specifically indicates an inability to connect to a database—and not a corrupted application—the most logical and efficient first troubleshooting step is to confirm that the VPN is connected and authenticated.