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CIS-ITSM Exam Dumps - ServiceNow CIS-Service Management Questions and Answers

Question # 24

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

Options:

A.

Cls defined directly in cmdb_ci_computer and all parent classes

B.

Just GIs defined directly in cmdb_cl_computer

C.

Cls defined directly in cmdb_ci_compulet and all child classes

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Question # 25

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

Options:

A.

Form Designer

B.

VEditor

C.

Variable Designer

D.

Record Producer Form Designer

E.

Default Variables Editor

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Question # 26

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

Options:

A.

Change Assess Approval Subflow

B.

Change Approval Policy

C.

Change Approval Subflow

D.

Change Approval Matrix

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Question # 27

Where do you enable the Search as feature for an incident?

Options:

A.

Incident Properties application

B.

Related Search Results table configuration

C.

Incident form design

D.

incident.deflection system property

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Question # 28

Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.

Your customer wants the catalog to contain two items:

1. Construction request

2. Getting Started with Construction Requests

The Getting Started Item should contain a link to a Knowledge Article.

What type of item would you use to satisfy the requirement for the Getting Started Item?

Options:

A.

Knowledge Item

B.

Record Producer

C.

Content Item

D.

Order Guide

E.

Catalog Item

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Question # 29

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Options:

A.

Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date

B.

Update the incident_close UI action script

C.

From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes

D.

Modify the Incident Lifecycle flow to expire after 7 days

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Question # 30

Prior to Quebec, when you click Change > Create New, which page is displayed?

Options:

A.

Change Landing Page

B.

Change Form

C.

Change Catalog

D.

Change Wizard

E.

Change Interceptor

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Question # 31

Options:

A.

Closed by

B.

Close code

C.

Close notes

D.

Closed

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Question # 32

Which catalog properly allows users to save partially-completed requests to complete and submit at a later time?

Options:

A.

Enable wish list

B.

Edit cart layout

C.

User partial save

D.

Enable cart save

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Question # 33

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

Options:

A.

Change group

B.

Support group

C.

Managed

D.

Approval group

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Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Last Update: Mar 17, 2026
Questions: 182
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