Spring Sale 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: Board70

CIS-ITSM Exam Dumps - ServiceNow CIS-Service Management Questions and Answers

Question # 54

What are key relationships between Changes and Incidents?

Choose 2 answers

Options:

A.

Incident owners are part of the change approval workflow

B.

Incidents can be caused by a Change

C.

A Change can resolve Incidents

D.

Incidents autoclose upon closure of a related Change

Buy Now
Question # 55

What are key relationships between Change and Release Management?

Choose 3 answers

Options:

A.

A Change can contain one or more Releases

B.

A Release can contain one or more Changes

C.

Release management application is required, to use the Change management application

D.

Change management provides governance which includes Release management

E.

Change includes planning and approvals, Release includes building resting and execution of changes

Buy Now
Question # 56

Which role would give you access to the CI Class Manager?

Options:

A.

ecmdb_admin

B.

ecmdb

C.

class_manager

D.

sn_class_manager

Buy Now
Question # 57

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:

The Network Support group record has the Group types: Incident and Change

The Network CAB group record has the Group type: Change

What could you do on the incident form, for the Assignment Group field, to resolve this issue?

Options:

A.

Add a UI action to hide the Network CAB group from the list

B.

Add a UI action to provide an error message if the Network CAB group is selected

C.

Add Dictionary Override to specify the Incident group Reference Qualifier

D.

Modify the choice list to include only the appropriate group types

Buy Now
Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Last Update: Mar 13, 2026
Questions: 182
CIS-ITSM pdf

CIS-ITSM PDF

$25.5  $84.99
 Add to Cart
CIS-ITSM Engine

CIS-ITSM Testing Engine

$28.5  $94.99
 Add to Cart
CIS-ITSM PDF + Engine

CIS-ITSM PDF + Testing Engine

$40.5  $134.99
 Add to Cart