Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
Incident management includes limited functionality for what advanced reporting capability?
How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?
Where can a change manager define the interval frequency for unauthorized change detection?
In the Quebec release of Change management, what new architectural features were added?
By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?
Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these UI layouts called in the Now Platform?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
TESTED 17 Mar 2026
