When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
Choose 3 answers
After publishing an item via Catalog Builder, the associated update set is set to which state?
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
What are key relationships between Change and Release Management? (Choose three.)
Which level are service commitments associated in the service portfolio taxonomy?
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
TESTED 13 Mar 2026
