Cloud kicks has a multi-screen flow that its call center agents use when handling inbound service desk calls.
At one of the steps in the flow, the agents should be presented with a list of order numbers and dates that are retrieved from an external order management system in real time and displayed on the screen.
What should a developer use to satisfy this requirement?
A developer needs to prevent the creation of Request__c records when certain coVraitions exist in the system. A RequeatLogic class exists that checks the conditions.
What is the correct implementation?
Universal Containers has a Visualforce page that displays a table of every Container__c being rented by a given Account. Recently this
page is failing with a view state limit because some of the customers rent over 10,000 containers.
What should a developer change about the Visualforce page to help with the page load errors?
Universal Containers wants to automatically assign new cases to the appropriate support representative based on the case origin. They have created a custom field on the Case object to store the support representative name.
What is the best solution to assign the case to the appropriate support representative?