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Changed ITIL Exam Questions

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Question 48

Which value chain activity ensures that ongoing service activity meets user expectations?

Options:

A.

Plan

B.

Engage

C.

Obtain/build

D.

Deliver and support

Question 49

Which is a recommendation for applying the guiding principle 'keep it simple and practical?

Options:

A.

Communicate in a way the audience can hear

B.

Sometimes nothing from the current state can be re used

C.

If a practice is easier to follow it is more likely to be adopted

D.

Fast does not mean incomplete

Question 50

Which practice has the purpose of ensuring that the organization’s suppliers and their performance and

managed appropriately to support the provision of seamless, quality products and services?

Options:

A.

Release management

B.

Supplier management

C.

Service management

D.

Relationship management

Question 51

What is a problem that has been analysed but has not been resolved?

Options:

A.

Workaround

B.

Incident

C.

Known error

D.

Event

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Exam Code: ITIL
Exam Name: ITIL Foundation (syllabus 2011)
Last Update: Apr 26, 2024
Questions: 503
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