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Helping Hand Questions for ITIL

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Question 24

Who is responsible for defining metrics for change management?

Options:

A.

The change management process owner

B.

The change advisory board (CAB)

C.

The service owner

D.

The continual service improvement manager

Question 25

Which statement about change authorization is CORRECT?

Options:

A.

A change authority should be assigned to each type of change and change model

B.

Centralizing change authorization to a single person is the most effective means of authorization

C.

The authorization of normal changes should be expedited to ensure they can be implemented quickly

D.

Standard changes are high risk and should be authorized by the highest level of change authority

Question 26

What can be used to help determine the impact level of a problem?

Options:

A.

Definitive media library (DML)

B.

Configuration management system (CMS)

C.

Statement of requirements (SOR)

D.

Standard operating procedures (SOP)

Question 27

Where should all master copies of controlled software and documentation be stored?

Options:

A.

In the definitive capacity library

B.

In the definitive media library

C.

In the definitive security library

D.

In the definitive production library

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Exam Code: ITIL
Exam Name: ITIL Foundation (syllabus 2011)
Last Update: Apr 26, 2024
Questions: 503
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