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Question 56

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

Options:

A.

Incident management

B.

Change enablement

C.

Service level management

D.

Continual improvement

Question 57

Which dimension of service management considers how activities are coordinated?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 58

Which guiding principle helps to ensure that better information is available for decision making?

Options:

A.

Keep it simple and practical

B.

Collaborate and promote visibility

C.

Optimize and automate

D.

Think and work holistically

Question 59

Which statement about outcomes is CORRECT?

Options:

A.

An outcome can be enabled by more than one output

B.

Outcomes are how the service performs

C.

An output can be enabled by one or more outcomes

D.

An outcome is a tangible or intangible activity

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Exam Code: ITIL
Exam Name: ITIL Foundation (syllabus 2011)
Last Update: Apr 26, 2024
Questions: 503
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