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Question 16

A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

Options:

A.

As an Inbound Logistics activity.

B.

As a Sales and Marketing activity.

C.

As a Technology Development activity.

D.

As a Service activity.

Question 17

One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty. How would these costs be classified in a cost-benefit analysis?

Options:

A.

As an intangible cost.

B.

As a tangible benefit.

C.

As a tangible cost.

D.

an intangible benefit.

Question 18

Which of the following actions could sustain business change?

Options:

A.

Develop the coaching skills of selected staff members.

B.

Establish clear benefits for selected, powerful stakeholders.

C.

Retain the previous system and its associated processes.

D.

Ensure that improved staff performance is not rewarded.

Question 19

There is a requirement for an employee to enter time worked details into a computerised project reporting system. lf this requirement was drawn on a use case diagram, which of the following would be correct?

Options:

A.

Employee would be the boundary, time details an actor.

B.

Project reporting system would be an actor, employee a use case.

C.

The computer system would be the boundary, the project reporting system a use case.

D.

Enter time details would be a use case, employee an actor.

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Exam Code: CBAF-001
Exam Name: Certified Business Analyst - Foundation
Last Update: May 4, 2024
Questions: 160
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