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Pearson ITIL New Attempt

Page: 2 / 18
Question 8

When using the ‘continual improvement model, which information should be produced by an organization to understand where the organization is now?

Options:

A.

Business objectives

B.

Improvement plans

C.

Assessment results

D.

Measureable Targets

Question 9

What should remain constant within an organization, even when the organization's objectives change?

Options:

A.

Outputs

B.

Guiding principles

C.

Service offerings

D.

Outcomes

Question 10

Which is a financially valuable component that can contribute to the delivery of a service?

Options:

A.

Configuration item

B.

Sponsor

C.

IT asset

D.

Service offering

Question 11

Which practice handles all pre-defined user-initiated service actions?

Options:

A.

Deployment management

B.

Incident management

C.

Service level management

D.

Service request management

Page: 2 / 18
Exam Code: ITIL
Exam Name: ITIL Foundation (V4)
Last Update: Jul 12, 2024
Questions: 503
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