RCDDv14.1 BICSI Exam Lab Questions

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Question 44

The program director of a four-year program, estimated to require 600.000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the last phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation

Which of the following metrics should the PMO capture on a monthly basis?

Options:

Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)

Absenteeism rate staff turnover quantity of defects, total hours worked average number of FTEs

Amount of hours spent on rework of software coding retesting, and on non-rework activities

Absenteeism rate staff turnover and leave liability

Question 45

The program manager compiles a program performance report for review by the program governance board. The performance report indicates that the scope, quality and schedule objectives have been me, but costs and resource utilization are higher than expected The program can no longer deliver the planned return-on-investment within an acceptable level and the intended benefits have not yet been realized

After further analysis of the performance indicators the program manager should do which of the following*?

Options:

Extend the schedule to reduce costs and resource utilization

Expand the scope and continue the program until return on investment objectives can be met

Recommend cancellation of the program based on performance metrics

Transition the existing program results to the appropriate operational area

Question 46

A program stakeholder is concerned about information they receive about a project. Who is responsible for reviewing the communications management plan to assure adequate information is provided to the stakeholder'?

Options:

Program sponsor

Communications manager

Project manager

Program manager

Question 47

A company's marketing department Tails an internal compliance audit To comply with the auditor's remediation plan the legal department mandates that a content management system (CMS) be implemented After initiating the program for CMS implementation the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.

What should the program manager do to ensure the success of the program?

Options:

Meet with the vice president of purchasing to discuss the risks associated with preselecting a solution before the requirements have been gathered

Host a kick-off meeting, request preliminary requirements from the marketing department, conduct a design session present the steering committee with a solution that meets the requirements: and meet with interested vendors

Ask a senior marketing executive to act as the program sponsor and participate on the steering committee: require steering committee representation from the IT legal, and other key departments, validate that the chosen solution meets the requirements

Initiate the program and begin a formal request for proposal (RFP) to validate the chosen solution and gam the confidence of the legal department

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