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Supply Chain Professional CSCP APICS Study Notes

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Question 80

Which of the following is the most important result when a company implements customer relationship management?

Options:

A.

Profits are maximized.

B.

Retention of key customers is increased.

C.

Product options are increased.

D.

Transaction costs are decreased.

Question 81

The most likely benefit of implementing a collaborative transportation management system is:

Options:

A.

lower distribution center operating costs.

B.

fewer transportation planners.

C.

less variability in picking and packing time.

D.

less variability in transportation costs.

Question 82

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Options:

A.

Creating a customer-centric organization

B.

Developing a map of the customer segments

C.

Documenting the objectives for implementation

D.

Selecting an information technology solution

Question 83

Incorporating supplier input into product and process design helps to:

Options:

A.

maintain quality.

B.

stabilize product costs.

C.

reduce time to market.

D.

save costs to the buyer.

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Exam Code: CSCP
Exam Name: Certified Supply Chain Professional
Last Update: Apr 26, 2024
Questions: 510
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