Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company ' s production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
" The scope of the QMS includes all activities related to food processing. "
Leslie established a quality policy and presented it to the team for review before top management approval. Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
Which of the following indicates that Bell has defined its quality objectives?
Select the term that best describes the purpose of retaining documented information in a quality management system to ISO 9001.
Who would be defined as a witness during a witness audit?
Choose two of the following options:
In the context of a third-party management system certification audit, which two of the following statements are correct?
Takitup is a small fabrication company that manufactures steel fencing, stairs and platforms for the construction sector. It has been certified to ISO 9001 for some time and has appointed a new Quality Manager. The audit plan during a surveillance audit is to cover the company’s improvement actions and the auditor asks to see the most recent management review meeting minutes.
Which two of the options would be relevant points for the auditor’s checklist for the audit?
Will the auditee be subject to an audit follow-up if a minor nonconformity has been reported by the audit team leader in the audit conclusions?
(When raising a non-conformity during an audit, which two of the following items should you include in the non-conformity statement?)
Confidence in the audit process and its ability to achieve its objectives depends on the competence of those involved in performing audits:
According to ISO 19011, select the two participants who need to be competent in performing audits.
You will perform a third-party initial audit of ABC, a car manufacturer located on the outskirts of São Paulo, Brazil.
ABC is a local branch of an American car manufacturer that wants to introduce a new model, the GX-1, into the Brazilian market. In your audit plan, you included a two-hour interview with the Production Engineering department to audit clause 8.3 of ISO 9001.
When you sent the audit plan to ABC for their review, ABC said, “There is no need for that interview because the design of the model GX-1 was made in the USA, and we did not participate in that process.”
Millions of cars have already been sold in the USA and the Far East with fantastic success.
Which one of these potential actions is acceptable?
TESTED 10 Jul 2026
