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ITIL-4-Foundation Exam Dumps - ITIL 4 Questions and Answers

Question # 154

Identify the missing word in the following sentence.

The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

Options:

A.

plans

B.

measurement

C.

process

D.

tools

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Question # 155

Which practice has a purpose that includes ensuring that risks have been properly assessed?

Options:

A.

Service configuration management

B.

Problem management

C.

Service level management

D.

Change control

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Question # 156

Which service level metrics are BEST for measuring user experience?

Options:

A.

Single system-based metrics

B.

Metrics for the percentage of uptime of a service

C.

Operational metrics

D.

Metrics linked to defined outcomes

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Question # 157

What is defined as any component that needs to be managed in order to deliver an IT service?

Options:

A.

A service request

B.

An IT asset

C.

A configuration item (CI)

D.

An incident

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Question # 158

Which dimension includes activities and workflows?

Options:

A.

Value streams and processes

B.

Partners and suppliers

C.

Information and technology

D.

Organizations and people

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Question # 159

How should automation be implemented?

Options:

A.

By initially concentrating on the most complex tasks

B.

By optimizing as much as possible first

C.

By replacing human intervention wherever possible

D.

By replacing the existing tools first

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Question # 160

Arrange the following steps of software lifecycle in correct order.

1. Retire

2. Test

3. Operate

4. Deploy

5. Ideation

6. Develop

7. Design

Options:

A.

Ideation, Design, Develop, Deploy, Test, Operate, Retire

B.

Retire, Test, Operate, Deploy, Ideation, Develop, Design

C.

None of the above

D.

Ideation, Test, Develop, Deploy, Design, Operate, Retire

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Question # 161

What should be used to set user expectations for request fulfilment times?

Options:

A.

The consumer demand for the service

B.

The time that the customer indicates for service delivery

C.

The service levels of the supplier

D.

The time needed to realistically deliver the service

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Question # 162

When planning ‘continual improvement’, which approach for assessing the current state of a service is

CORRECT?

Options:

A.

An organization should always use a single technique to ensure metrics are consistent

B.

An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

C.

An organization should always develop competencies in methodologies and techniques that will meet theirneeds

D.

An organization should always use an approach that combines Lean, Agile and DevOps methodologies

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Question # 163

What is an output?

Options:

A.

A possible event that could cause harm or loss

B.

Something created by carrying out an activity

C.

A result for a stakeholder

D.

A change of state that has significance for the management of a configuration item

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Question # 164

When should a full risk assessment and authorization be carried out for a standard change?

Options:

A.

Each time the standard change is implemented

B.

When the procedure for the standard change is created

C.

At least once a year

D.

When an emergency change is requested

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Question # 165

What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

Options:

A.

A customer

B.

A user

C.

A configuration item (CI)

D.

An IT asset

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Sep 13, 2025
Questions: 542
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