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Advanced Administration and Reporting of Contact Center Enterprise Questions and Answers

Questions 1

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)



No network VRU is configured for the routing client.


VRU PIM just got out of service.


Incorrect media file name.


Send to originator is not enabled.


Primary VRU peripheral gateway is out of service.

Questions 2

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)



Set FetchAudioDelay timeout.


Set FetchAudioMinimum timeout.


Set mediafetchDelay timeout.


Set mediafetchDelay.

Questions 3

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?



MAC address of the phone not associated with PG user.


PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.


Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.


Phone Join Across Lines feature is enabled.


Phone IPv6 feature is enabled.