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Certified-Business-Analyst Exam Dumps - Salesforce Business Analyst Questions and Answers

Question # 14

What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

Options:

A.

Complete testing, build training materials, and elicit requirements for the next iteration.

B.

Create a data dictionary, write end user documentation, and review test scripts.

C.

Gather business requirements; create process maps, and write user stories.

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Question # 15

Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.

Which analysis should a business analyst perform?

Options:

A.

Strategy Analysis

B.

Stakeholder Analysis

C.

Enterprise Analyst

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Question # 16

Sales leadership at 230Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. Salesforce implementation includes many custom pages. Multiple users have complained about wa.t.ng a long time for key functionality to display

Options:

A.

Monitor the Lightning Usage App.

B.

Run the Lightning page layout.

C.

Enable Debug Logs.

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Question # 17

An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.

How should the BA revise the statement below in the correct user story format?

"Sales reps need to track their pipeline in Salesforce."

Options:

A.

As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.

B.

As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.

C.

As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.

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Question # 18

Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.

What should the BA do first?

Options:

A.

Investigate building a custom app.

B.

Use CRM Anal Analyst actionable insights.

C.

Review relevant apps on the AppExchange

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Question # 19

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.

What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

Options:

A.

Define a common repository to hold all user stories and track changes over time.

B.

Allow each team member to merge all user stories at the end of user acceptance testing.

C.

Send emails to stakeholders with all of the changes to the user stories.

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Question # 20

The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.

What is the name of this documentation type?

Options:

A.

Business analysis plan

B.

Use case

C.

User story

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Question # 21

The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.

Which type of document should the BA create to achieve the objective?

Options:

A.

Business analysis plan

B.

Scope statement specification

C.

Functional requirements specification

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Question # 22

Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.

Where should the BA track this milestone?

Options:

A.

Statement of work

B.

Change log

C.

Sprint plan

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Question # 23

Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:

• The functionality described in the test case is working as expected.

• The stakeholder wants to change the label of several fields described in the test case.

• The stakeholder wants to add two new fields that were excluded from the test case.

Which step should the business analyst take next?

Options:

A.

Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.

B.

Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.

C.

Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.

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Exam Name: Salesforce Certified Business Analyst Exam (SP25)
Last Update: Jul 2, 2025
Questions: 312
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