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Certified-Business-Analyst Exam Dumps - Salesforce Business Analyst Questions and Answers

Question # 84

Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.

Which step should the BA take next?

Options:

A.

Begin working on the change request as soon as the team has capacity.

B.

Add the change request to the prioritized for the next sprint.

C.

De-prioritize some user stories and add the change request to the current sprint.

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Question # 85

Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.

Which elicitation technique should the business analyst use to help the team meet its goal?

Options:

A.

Prototyping

B.

Brainstorming

C.

Observation

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Question # 86

Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.

Which management process should the business analyst suggest to help the teams align on their competing priorities?

Options:

A.

Integrated Definition for Process Description Capture Method (IDEF3)

B.

Vision, Values, Methods, Obstacles, and Measures (V2MOM)

C.

Business Process Modeling Notation (BPMN)

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Question # 87

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.

Which external stakeholders should the business analyst recommend?

Options:

A.

Governing bodies

B.

Third-party vendors

C.

Buyers and customers

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Question # 88

The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.

Which additional step is required during the UAT planning process?

Options:

A.

Identify power users.

B.

Schedule deployment.

C.

Gather business requirements.

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Question # 89

Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.

Which option captures this requirement?

Options:

A.

Make the template user-friendly and accessible only by members of the account team.

B.

The sales manager can make the template user-friendly.

C.

Accessible by members of the account team.

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Question # 90

When creating a new User how can the Admin make sure a temporary password is generated?

Options:

A.

Select "Temporary Password and Confirmation Email Required"

B.

There are no temporary passwords available for setup of new users in Salesforce.

C.

Select "Generate Passwords and notify the user via email."

D.

This is a default feature, no setup required.

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Question # 91

Which method should a business analyst use to show current state business flows in Salesforce?

Options:

A.

Universal Process Notation

B.

Entity Relationship Diagramming

C.

Storyboarding

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Question # 92

The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.

Which type of requirement documentation is the BA using in this scenario?

Options:

A.

Process mapping

B.

Value stream mapping

C.

Data modeling

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Question # 93

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.

Which step should the BA take next?

Options:

A.

Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.

B.

Move the deployment date out so the teams have more time to work.

C.

Review the user stories to ensure they are small, testable, and valuable.

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Exam Name: Salesforce Certified Business Analyst Exam (SP25)
Last Update: Jul 2, 2025
Questions: 312
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