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Ace Your Salesforce-Contact-Center Accredited Professional Certification Exam

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Question 60

The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?

Options:

A.

Zoom

B.

Genesys Cloud CX

C.

Google Cloud AI

D.

Zendesk

Question 61

Validating business processes involves testing workflows and flow logic. Which tool helps with this?

Options:

A.

Monitoring case history and chat transcripts within Salesforce to review process actions and outcomes.

B.

Utilizing Flow Debugger tool to visualize execution steps, identify errors, and optimize flow processes.

C.

Conducting user testing sessions with agents to gather feedback on the process experience and effectiveness.

D.

All of the above, offering complementary perspectives for analyzing and refining business process functionality.

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Exam Code: Salesforce-Contact-Center
Exam Name: Salesforce Contact Center Accredited Professional Exam
Last Update: May 17, 2024
Questions: 205
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