All PEGACPLSA88V1 Test Inside Pegasystems Questions

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Question 36

A call center uses Pega Customer Service. Where does Pega Customer Service fit into the enterprise architecture?

Options:

Pega Customer Set vice is the customer and account enterprise service bus.

Pega Customer Service is the customer interaction system of record.

Pega Customer Service is the billing and reporting system of record.

Pega Customer Service is the new customer onboarding system.

Question 37

In order to produce a complete view of a customer, a customer service(CS) application requires reference data from multiple external systems. The customer data resides on a customerinfo page in a parent case type. The data on the CustomerInfo Page is also used by some of its subcases. Sometimes, the connectors that populate the data page are slow.

Which two of the following approaches for handling the required reference data from the external systems uses the least system resources? (Choose Two.)

Options:

Use Case Designer data propagation to copy the data to the subcases to populate the page contents.

Use the Load-DataPage method to initiate the population of the page contents.

Use the system of Record (SOR) data access pattern to populate the page contents.

Use the Snapshot data access pattern to populate the page contents.

Question 38

A shipping case needs to wait a specific time period before progressing in its flow. The developer is considering using a wait shape or an assignment with an SLA to perform this function.

Identify the two requirements for which a wait shape is the simpler approach. (Choose Two)