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CIMA Management E2 Passing Score

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Question 12

JJ is the project manager implementing a new software system in the customer services department of a large manufacturing organisation.

 

As part of the new ways of working, JJ is introducing changes to the working hours of the customer services team.

 

The customer services team is not happy with the changes and is complaining that it does not report to JJ, so why should it have to adapt its working hours.

 

This is an example of:

Options:

A.

Triggers for change

B.

Resistance to change

C.

Tolerance of change

D.

Acceptance of change

Question 13

An organisation facing difficult business conditions as a result of strong competition is aware of the need to improve its performance in bringing new products to market.

 

The director is aware of conflicting problems the organisation faces in its approach to new product development between the marketing department and the research and development department.

 

Which term best describes this type of conflict?

Options:

A.

Vertical

B.

Constructive

C.

Destructive

D.

Horizontal

Question 14

Which of the following are classed as part of the move stage of Lewin's model of change?

Select ALL that apply.

Options:

A.

Make sure the process is well managed and co-ordinated

B.

Ensure details of the changes occurring are communicated effectively

C.

Make sure everyone is given the necessary skills

D.

Ask people what their problems are and how they feel the change should proceed

E.

Focus on the reasons for change so people understand and accept it

F.

Deal with the issues of individuals to overcome personal concerns and objections

G.

Develop rewards for indhoduals following the new approaches after the changes

Question 15

Which of the following represents the three steps from Lewin's three-step model?

Options:

A.

Unfreeze, move, refreeze

B.

Assess, negotiate, collaborate

C.

Review, change, implement

D.

Design, implement, review

Page: 3 / 15
Exam Code: E2
Exam Name: Managing Performance
Last Update: May 16, 2024
Questions: 210
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