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What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
Employees
Territories
Incidents
Service agents
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
Determining fine-tuning settings
Controlling responsibility
Controlling validity of the service catalog
Reporting
Determining service level assignments
TESTED 04 May 2024