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Online C_C4H510_21 Questions Video

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Question 12

Which tool do you use to determine a service ticket processing team, based on conditions?

Options:

A.

SLA determination

B -Ticket routing rule

B.

Data Workbench

C.

Delegation rules

Question 13

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Options:

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

Question 14

Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

Options:

A.

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

B.

Opening the main ticket allows you to see all of the connected sub-tickets.

C.

You can change the status of multiple sub-tickets from the main ticket.

D.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Question 15

Which tool would you use to create high data volumes in SAP Service Cloud?

Options:

A.

Data Workbench

B.

Job Manager

C.

Form Templates

D.

Mass data maintenance

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All C_C4H510_21 Test Inside SAP Questions, Online C_C4H510_21 Questions Video, Exactprep C_C4H510_21 Questions,
Exam Code: C_C4H510_21
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2111
Last Update: May 4, 2024
Questions: 117
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