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Helping Hand Questions for SVC-19A

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Question 8

Leigh states that her MacBook Pro (Retina, 15-inch, Mid 2015) does not recognize the SD card she brought with her. You have her reproduce the issue and discover that she is properly inserting the card. However, it is not recognized by Photos or Image Capture. What question should you ask next to isolate the issue to hardware?

Options:

A.

What kind of files or images are on the SD card?

B.

Are you running the latest version of Photos?

C.

Have you tried resetting your SMC and NVRAM?

D.

Have you had this issue with all SD cards or just this one?

Question 9

Drag the customer statement to its corresponding response.

To make a correction, drag the statement you want to use on top of the statement you want to replace.

Options:

Question 10

When evaluating an issue, which of the following is an empathetic and supportive closed question about updating software on an iOS device?

Options:

A.

You do know you should always update your software, correct?

B.

How to update your software is in the iPhone User’s guide, why didn't you read it before using this phone?

C.

I notice that your iPhone software is not up to date; would you like me to walk you through updating the software?

D.

Updating your software is extremely easy, why haven’t you done so?

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Helping Hand Questions for SVC-19A,
Exam Code: SVC-19A
Exam Name: Apple Service Fundamentals Exam
Last Update: May 3, 2024
Questions: 65
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