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MB-910 Exam Results

Page: 10 / 10
Question 40

A company wants to be able to give quotes to customers from their parts list.

You need to recommend a solution for the company. What should you recommend?

Options:

A.

Dynamics 356 Customer Insights

B.

Dynamics 365 Sales

C.

Dynamics 365 Marketing

D.

Dynamics 365 Human Resources

Question 41

An online retail company uses Dynamics 365 Customer Insights - Journeys.

Customers abandon cans with items after shopping on the company s website. The marketing manager must send an email to these customers to ask if they want to complete the purchase.

You need to select a feature to send the mail.

Which feature should you use?

Options:

A.

Power Automate desktop flow

B.

Customer interactions timeline

C.

Email campaign

D.

Segment-based journey

E.

Trigger-based journey

Question 42

A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.

You want to find other colleagues who have interacted with the potential customer so that you can discuss strategies with the colleagues to close the deal with the customer.

Which app should you recommend?

Options:

A.

Power Virtual Agents

B.

Sales Insights

C.

Customer Service Insights

D.

Market Insights

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Exam Code: MB-910
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Last Update: May 6, 2024
Questions: 143
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