New Release CIS-HAM CIS-Hardware Asset Management Questions

• The ServiceNow Agent mobile app allows the user to conduct asset audits by scanning asset barcodes or QR codes1.
• The user can perform audits offline when they are in areas without connectivity1.
• The app automatically compares the scanned assets against the expected assets based on the inventory records to identify discrepancies1.
• The user can also view the audit results and generate reports from the app2. References:
• Audit your inventory - Product Documentation: San Diego - ServiceNow
• Hardware Asset Inventory Management - ServiceNow
• Hardware Asset Management - ServiceNow

• The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
• Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
• Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
• Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
• Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
• The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
• The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
• Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
• Conciseness is the quality of being clear and brief, without unnecessary words or details4.
• Conformity is the quality of being consistent with a set of rules, standards, or expectations5.

References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity