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PDF CIS-HAM Study Guide

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Question 52

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Options:

A.

Integrates with business services via the Service Catalog from request through to disposal

B.

Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

C.

Provides input into, aligns with, and follows corporate governance

D.

Improves application privacy and security adherence

E.

Leverages Service Mapping to predict service impact

Question 53

For what asset actions are asset tasks provided? (Choose three.)

Options:

A.

Provision

B.

Retire

C.

Update/Repair

D.

Swap

E.

Assign/Allocate

Question 54

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

Options:

A.

Lifecycle

B.

Device type

C.

Manufacturer

D.

Memory

E.

Asset tag

F.

Hardware model

Question 55

Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)

Options:

A.

Scanned

B.

Not found

C.

New

D.

Scanned and not expected

E.

Scanned and expected

F.

Expected and not found

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Exam Code: CIS-HAM
Exam Name: Certified Implementation Specialist - Hardware Asset Management
Last Update: May 4, 2024
Questions: 184
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