Online CIS-ITSM Questions Video

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Question 28

Which role would give you access to the CI Class Manager?

Options:

ecmdb_admin Most Voted

ecmdb

class_manager

sn_class_manager

Question 29

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

Options:

Proposed, Accepted, Rejected, Cancelled

Proposed, Accepted, Rejected, Reopened

Proposed, Received, eCAB Convened, Closed

New, Work in progress, Escalated, Communicated

Question 30

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

Options:

Content Item

Record Producer

Knowledge Item

Order Guide

Catalog Item

Question 31

When using the Email Client, what is the difference between an Email Template and a Quick Message?

Options:

Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot

Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user

Email Templates are included with ITSM; Quick Messages are new with Machine Learning

Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role

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Exam Code: CIS-ITSM

Exam Name: Certified Implementation Specialist - IT Service Management

Last Update: May 5, 2024

Questions: 113