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Salesforce Financial-Services-Cloud Based on Real Exam Environment

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Question 12

Lake Tahoe Bank's System Administrator is implementing intelligent Need-Based Referrals in Salesforce. Referrals are modeled on the Lead object. Which three Lead features can the System Admin use for Intelligent Need-Based Referrals?

Options:

A.

Lead Routing

B.

Web to-Lead

C.

Lead Assignment Rules

D.

Lead Approval

E.

Einstein Lead Scoring

Question 13

A System Administrator has received a note from one of the portfolio managers that the Actionable Relationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have access to it and are able to use it to manage their customer's relationships. What is a possible cause for this?

Options:

A.

The portfolio manager has not been given the permissions that enable users to view and manage ARC

B.

The portfolio manager does not have access to the Lightning page that has the ARC component added

C.

The portfolio manager does not have access to the account records that he is trying to create for.

D.

The ARC Component has not been added to the page layout

Question 14

A consultant is configuring a demo for a customer but cannot create new residential loan application records. What is prohibiting the consultant from creating a new residential loan application?

Options:

A.

The Residential Loan Application flow was not enabled in the setup.

B.

The administrator did not enable "Allow Mortgage Access" in Setup.

C.

The user does not have "Mortgage User" checked in their user record.

D.

The administrator did not assign the Mortgage permission set to the user.

Question 15

A retail bank is using Financial Services Cloud to support its operations. The bank has received complaints that its clients' documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is.

Which solution should a consultant suggest the client explore?

Options:

A.

A Marketing Cloud integration to manage client communications

B.

An APEX solution to leverage the SendMail capabilities of Salesforce

C.

Process Builder to create automatl&Socument requests for missing items

D.

The Send Documents flow for Retail Banking

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Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) exam
Last Update: May 1, 2024
Questions: 170
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