Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues
Based on scenario 6. Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. What does this indicate?
According to ISO/IEC 27001 controls, why should the use of privileged utility programs be restricted and tightly controlled?
An organization that is implementing the ISMS based on ISO/IEC 27001 has defined and communicated secure system architecture and engineering principles. However, there is no documented information related to these principles. Is this acceptable?
If an organization wants to monitor operations in real time and notify users about deviations, which type of dashboard should be used?
Scenario 7: InfoSec, based in Boston, MA, is a multinational corporation offering professional electronics, gaming, and entertainment products. Following several information security incidents, InfoSec has decided to establish teams of experts and implement measures to prevent potential incidents in the future.
Emma, Bob, and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT), and a forensics team. Emma’s job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively. Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will implement a screened subnet network architecture. This architecture will isolate the demilitarized zone (DMZ), to which hosted public services are attached, and InfoSec's publicly accessible resources from their private network. Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring a thorough evaluation of the nature of an unexpected event, including how the event happened and what or whom it might affect.
On the other hand, Anna will create records of the data, reviews, analyses, and reports to keep evidence for disciplinary and legal action and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand. Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
As part of InfoSec's initiative to strengthen information security measures, Anna will conduct information security risk assessments only when significant changes are proposed and will document the results of these risk assessments. Upon completion of the risk assessment process, Anna is responsible for developing and implementing a plan for treating information security risks and documenting the risk treatment results.
Furthermore, while implementing the communication plan for information security, InfoSec’s top management was responsible for creating a roadmap for new product development. This approach helps the company to align its security measures with the product development efforts, demonstrating a commitment to integrating security into every aspect of its business operations.
InfoSec uses a cloud service model that includes cloud-based apps accessed through the web or an application programming interface (API). All cloud services are provided by the cloud service provider, while data is managed by InfoSec. This introduces unique security considerations and becomes a primary focus for the information security team to ensure data and systems are protected in this environment.
Based on this scenario, answer the following question:
Is the responsibility of InfoSec’s top management appropriately established in implementing the communication plan for information security?
Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope. The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
What is the next step that Operaze's ISMS implementation team should take after drafting the information security policy? Refer to scenario 5.
'The ISMS covers all departments within Company XYZ that have access to customers' data. The purpose of the ISMS is to ensure the confidentiality, integrity, and availability of customers' data, and ensure compliance with the applicable regulatory requirements regarding information security." What does this statement describe?
Jane is a developer looking to deploy an application she created using a programming language supported by her cloud service provider. She does not need to manage the underlying infrastructure like servers or storage, but needs control over the application and its environment. Which cloud service model does Jane need?
Scenario 9:
OpenTech, headquartered in San Francisco, specializes in information and communication technology (ICT) solutions. Its clientele primarily includes data communication enterprises and network operators. The company's core objective is to enable its clients to transition smoothly into multi-service providers, aligning their operations with the complex demands of the digital landscape.
Recently, Tim, the internal auditor of OpenTech, conducted an internal audit that uncovered nonconformities related to their monitoring procedures and system vulnerabilities. In response to these nonconformities, OpenTech decided to employ a comprehensive problem-solving approach to address the issues systematically. This method encompasses a team-oriented approach, aiming to identify, correct, and eliminate the root causes of the issues. The approach involves several steps: First, establish a group of experts with deep knowledge of processes and controls. Next, break down the nonconformity into measurable components and implement interim containment measures. Then, identify potential root causes and select and verify permanent corrective actions. Finally, put those actions into practice, validate them, take steps to prevent recurrence, and recognize and acknowledge the team's efforts.
Following the analysis of the root causes of the nonconformities, OpenTech's ISMS project manager, Julia, developed a list of potential actions to address the identified nonconformities. Julia carefully evaluated the list to ensure that each action would effectively eliminate the root cause of the respective nonconformity. While assessing potential corrective actions, Julia identified one issue as significant and assessed a high likelihood of its recurrence. Consequently, she chose to implement temporary corrective actions. Julia then combined all the nonconformities into a single action plan and sought approval from top management. The submitted action plan was written as follows:
"A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department."
However, Julia's submitted action plan was not approved by top management. The reason cited was that a general action plan meant to address all nonconformities was deemed unacceptable. Consequently, Julia revised the action plan and submitted separate ones for approval. Unfortunately, Julia did not adhere to the organization's specified deadline for submission, resulting in a delay in the corrective action process. Additionally, the revised action plans lacked a defined schedule for execution.
Did OpenTech have a plan in place to implement permanent corrective action to address the identified nonconformities?
TESTED 03 Feb 2026
