Scenario 9:
OpenTech, headquartered in San Francisco, specializes in information and communication technology (ICT) solutions. Its clientele primarily includes data communication enterprises and network operators. The company's core objective is to enable its clients to transition smoothly into multi-service providers, aligning their operations with the complex demands of the digital landscape.
Recently, Tim, the internal auditor of OpenTech, conducted an internal audit that uncovered nonconformities related to their monitoring procedures and system vulnerabilities. In response to these nonconformities, OpenTech decided to employ a comprehensive problem-solving approach to address the issues systematically. This method encompasses a team-oriented approach, aiming to identify, correct, and eliminate the root causes of the issues. The approach involves several steps: First, establish a group of experts with deep knowledge of processes and controls. Next, break down the nonconformity into measurable components and implement interim containment measures. Then, identify potential root causes and select and verify permanent corrective actions. Finally, put those actions into practice, validate them, take steps to prevent recurrence, and recognize and acknowledge the team's efforts.
Following the analysis of the root causes of the nonconformities, OpenTech's ISMS project manager, Julia, developed a list of potential actions to address the identified nonconformities. Julia carefully evaluated the list to ensure that each action would effectively eliminate the root cause of the respective nonconformity. While assessing potential corrective actions, Julia identified one issue as significant and assessed a high likelihood of its recurrence. Consequently, she chose to implement temporary corrective actions. Julia then combined all the nonconformities into a single action plan and sought approval from top management. The submitted action plan was written as follows:
"A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department."
However, Julia's submitted action plan was not approved by top management. The reason cited was that a general action plan meant to address all nonconformities was deemed unacceptable. Consequently, Julia revised the action plan and submitted separate ones for approval. Unfortunately, Julia did not adhere to the organization's specified deadline for submission, resulting in a delay in the corrective action process. Additionally, the revised action plans lacked a defined schedule for execution.
Did Julia make an appropriate decision regarding the nonconformities with a high likelihood of reoccurrence?
An organization has compared its actual performance against predetermined performance targets. What is the primary purpose of this action?
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues
What is the difference between training and awareness? Refer to scenario 6.
Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department
The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. is the action plan for the identified nonconformities sufficient to eliminate the detected nonconformities?
Which of the following would be an acceptable justification for excluding the Annex A 6.1 Screening control?
The purpose of control 5.9 inventory of Information and other associated assets of ISO/IEC 27001 is to identify organization's information and other associated assets in order to preserve their information security and assign ownership. Which of the following actions docs NOT fulfill this purpose?
Scenario 1:
HealthGenic is a leading multi-specialty healthcare organization providing patients with comprehensive medical services in Toronto, Canada. The organization relies heavily on a web-based medical software platform to monitor patient health, schedule appointments, generate customized medical reports, securely store patient data, and facilitate seamless communication among various stakeholders, including patients, physicians, and medical laboratory staff.
As the organization expanded its services and demand grew, frequent and prolonged service interruptions became more common, causing significant disruptions to patient care and administrative processes. As such, HealthGenic initiated a comprehensive risk analysis to assess the severity of risks it faced.
When comparing the risk analysis results with its risk criteria to determine whether the risk and its significance were acceptable or tolerable, HealthGenic noticed a critical gap in its capacity planning and infrastructure resilience. Recognizing the urgency of this issue, HealthGenic reached out to the software development company responsible for its platform. Utilizing its expertise in healthcare technology, data management, and compliance regulations, the software development company successfully resolved the service interruptions.
However, HealthGenic also uncovered unauthorized changes to user access controls. Consequently, some medical reports were altered, resulting in incomplete and inaccurate medical records. The company swiftly acknowledged and corrected the unintentional changes to user access controls. When analyzing the root cause of these changes, HealthGenic identified a vulnerability related to the segregation of duties within the IT department, which allowed individuals with system administration access also to manage user access controls. Therefore, HealthGenic decided to prioritize controls related to organizational structure, including segregation of duties, job rotations, job descriptions, and approval processes.
In response to the consequences of the service interruptions, the software development company revamped its infrastructure by adopting a scalable architecture hosted on a cloud platform, enabling dynamic resource allocation based on demand. Rigorous load testing and performance optimization were conducted to identify and address potential bottlenecks, ensuring the system could handle increased user loads seamlessly. Additionally, the company promptly assessed the unauthorized access and data alterations.
To ensure that all employees, including interns, are aware of the importance of data security and the proper handling of patient information, HealthGenic included controls tailored to specifically address employee training, management reviews, and internal audits. Additionally, given the sensitivity of patient data, HealthGenic implemented strict confidentiality measures, including robust authentication methods, such as multi-factor authentication.
In response to the challenges faced by HealthGenic, the organization recognized the vital importance of ensuring a secure cloud computing environment. It initiated a comprehensive self-assessment specifically tailored to evaluate and enhance the security of its cloud infrastructure and practices.
Based on scenario 1, what type of controls did HealthGenic decide to prioritize?
In addition to leading the new project involving sensitive client data, what is Sarah’s role within the company? Refer to scenario 6.
Scenario 6: CB Consulting iS a reputable firm based in Dublin, Ireland. providing Strategic business Solutions to diverse clients, With a dedicated team Of professionals, CB Consulting prides itself on its
commitment to excellence, integrity, and client satisfaction. CB Consulting started implementing an ISMS aligned with ISOflEC 27001 as part of its ongoing commitment to enhancing its information security
practices. Throughout this process, ensuring effective communication and adherence to establi Shed security protocols is essential.
Sarah, an employee at CB has been appointed as the head Of a new project focused on managing sensitive client data, Additionally, she is responsible for Overseeing activities during the response
phase of incident management, including regular reporting to the incident manager of the incident management team and keeping key stakeholders informed. Meanwhile, CB Consulting has reassigned Tom to
serve as the company's legal consultant.
CB Consulting has also reassigned Clare. formerly an IT security analyst, as their information security officer to oversee the implementation Of the ISMS and ensure compliance with ISO/IEC 27001. Clare's primary
responsibility iS to conduct regular risk assessments. identlfy potential vulnerabilities, and implement appropriate Security measures to mitigate risks effectively. Clare has established a procedure Stating that
information security risk assessments are conducted only when significant changes occur. playing a crucial role in strengthening the companys security posture and safeguarding against potential threats.
TO ensure it has a Competent workforce to meet information security Objectives, CB Consulting has implemented a process to and verify that all employees, including Sarah, Tom, and Clare, possess the
necessary competence based on their education. training, or experience. Where gaps were identified, the company has taken specific actions such as providing additional training and mentoring. Additionally, CB
Consulting retains documented information as evidence of the competencies requ.red and acquired.
CB Consulting has established a robust communication strategy aligned with industry standards to ensure secure and effective information exchange. It identified the requirements for communication on relevant
issues. First, the company designated specific toles. Such as a public relations officer for external communication and a Security officer for internal matters, to manage sensitive issues like data breaches. Then.
communication triggers, content. and recipients were carefully defined. with messages pre-approved by management where necessary. Lastly, dedicated channels were implemented to ensure the confidentiality
and integrity of transmitted information.
Based on the scenario above, answer the following question.
CB Consulting prioritizes transparent and Substantive communication practices to foster trust, enhance Stakeholder engagement, and reinforce its commitment to information security excellence. Which principle
of effective communication is emphasized by this approach?
Transparency
Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope. The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
What is the next step that Operaze's ISMS implementation team should take after drafting the information security policy? Refer to scenario 5.
Question:
Which of the following would be an acceptable justification for excluding the Annex A 6.1 Screening control?
TESTED 01 Aug 2025
