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ITIL-4-DITS Exam Dumps - PeopleCert ITIL 4 Strategic Leader Questions and Answers

Question # 14

Which describes digital technology?

Options:

A.

The internal IT team of a service provider organization

B.

A combination of information technology and operational technology

C.

An organization that is enabled to do business significantly differently

D.

The application of technology for detecting changes in physical devices

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Question # 15

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.

What combination of risk capacity and risk appetite this situation?

Options:

A.

Low risk capacity, high risk appetite

B.

High risk capacity, high risk appetite

C.

Low risk capacity, low risk appetite

D.

High risk capacity, low risk appetite

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Question # 16

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.

Which is the BEST approach to pricing and charging for the services in the new market?

Options:

A.

Adopt a short-term Increase in the pricing and margins

B.

Adjust competitive prices for the market and competition

C.

Ensure service costs are clear to the consumers to help regulate prices

D.

Establish long-term contracts with fixed prices to help secure future Income

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Question # 17

What should leaders of digital organizations focus on when educating shareholders about changes in strategy?

Options:

A.

Ensuring that shareholders understand changes to the financial value of the organization

B.

Ensuring that shareholders will be able to implement new or modified plans

C.

Teaching shareholders about entrepreneurship, and the history of innovation

D.

Ensuring that shareholders can continue to meet the leaders' outsourcing needs

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Question # 18

An organization develops and delivers a range of digital products and services.

Which is the BEST approach to addressing the risks related to digital technology?

Options:

A.

Focusing on protecting the assets inside the organization

B.

Accepting extra work and investing in large projects

C.

Reducing the use of digital technology

D.

Taking small, calculated risks that do not have a large impact

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Question # 19

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

Options:

A.

A list of vendors who will provide the components mat form the social media service

B.

An inventory of the mam technology components that will be located at the head office data centre

C.

Definitions of the service management toolsets needed to support the service

D.

Descriptions of the series of steps for the work that is required to create and support the service

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Question # 20

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

Options:

A.

Simple automation

B.

Complex automation

C.

Intelligent automation

D.

Technology replacement modernization

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Question # 21

Which describes business strategy?

Options:

A.

A means of defining and communicating how an organization intends to achieve its goals

B.

A way to stay relevant to customer needs or market dynamics as they change

C.

A description of how the organization should be configured to provide value to customers

D.

A model to define how the organization will be run

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Exam Code: ITIL-4-DITS
Exam Name: ITIL 4 Leader: Digital & IT Strategy Exam
Last Update: Jul 11, 2025
Questions: 60
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