DEP-2025 Exam Dumps - Apple Certified Support Professional Questions and Answers

Supervision, applied via Apple Configurator or ADE, enables advanced management by unlocking additional MDM capabilities, such as blocking app removal, enforcing single-app mode, or managing Activation Lock. This provides greater control for organizations. Personalization (option A) is often restricted under supervision. Network performance (option C) is unrelated, and dataseparation (option D) is a User Enrollment feature. The Apple Platform Deployment Guide highlights advanced management as supervision’s key benefit.

A content token, downloaded from ABM or Apple School Manager (ASM), must be uploaded to the MDM server to enable Managed Distribution of App Store apps. TheApple Business Manager User Guideexplains, "To distribute apps, download the content token from Apple Business Manager and upload it to your MDM solution. This token links your MDM server to your app licenses, enabling managed distribution." Options B and D are fictitious, and C is for device enrollment, not app distribution.

Server tokens expire annually. TheApple Business Manager User Guidestates, "The MDM server token expires every 12 months and must be renewed to maintain enrollment functionality."

Configuration profiles enable IT administrators to manage passcode settings on a device, enforcing policies such as minimum length, complexity (e.g., alphanumeric), maximum age, and failed attempt limits. These profiles are deployed via MDM or manually, ensuring security compliance. Find My (option B) and iCloud (option C) are user-focused features unrelated to passcode management. MDM (option D) is the system that delivers profiles, but the profiles themselves define the settings. TheApple Platform Deployment Guidedetails passcode policy enforcement via configuration profiles.

Apple’s MDM framework standardizes tools. TheMobile Device Management Protocol Referencestates, "Apple’s MDM framework provides a consistent set of APIs and management tools that all MDM vendors use to manage Apple devices." Option D supports communication, not tools.

Devices ineligible for Automated Device Enrollment (ADE) in Apple Business Manager (ABM) or Apple School Manager (ASM)—typically because they weren’t purchased directly from Apple or an authorized reseller—can still be enrolled manually via Device Enrollment. This involves installing an enrollment profile locally on the device, often using tools like Apple Configurator. Automated Device Enrollment (option B) and Automatic enrollment (option C) refer to ADE, which isn’t applicable here. “No enrollment possible” (option D) is incorrect, as manual enrollment is an option. TheApple Platform Deployment Guideoutlines Device Enrollment for such cases.

Configuration profiles, deployed via MDM or manually, allow IT administrators to restrict apps on a device by setting policies such as blocking the App Store, preventing app removal, or allowing only specific apps (e.g., via an allow list). These profiles are highly customizable for security and compliance. Activation Lock (option A) secures device reactivation, not app restrictions. Find My (option C) and iCloud (option D) are user-focused features without app restriction capabilities. TheApple Platform Deployment Guidedetails configuration profiles’ role in app management.

Mobile Device Management (MDM) provides IT administrators with the capability to remotely wipe a device, either fully (factory reset) or selectively (removing managed data), via commands sent over APNs. This is a core MDM feature for security and compliance. Activation Lock (option A) prevents unauthorized reactivation after a wipe but doesn’t perform the wipe. Find My (option B) allows users to wipe their own devices, not administrators. iCloud (option D) supports personal wipes via Find My, not organizational ones. TheMDM Protocol Referenceconfirms MDM’s remote wipe functionality.

For an MDM solution to operate effectively, it relies on certificates, particularly for secure communication with Apple Push Notification service (APNs) and for establishing encrypted connections via SSL/TLS. An APNs certificate is required to authenticate the MDM server with Apple’s APNs infrastructure, enabling it to send push notifications to managed devices. Additionally, an SSL certificate secures the communication channel between the MDM server and the devices, ensuring data privacy and integrity. Restrictions (option B) are policies enforced by MDM but are not prerequisites for its operation. Enrollment profiles (option C) are necessary to link devices to MDM, as discussed in Question 1, but they do not specifically address the APNs and SSL requirements. Apple’s documentation, such as theMDM Protocol Reference, explicitly states that certificates are essential for APNs and SSL functionality in MDM deployments.

The Secure Enclave validates biometric data. TheApple Platform Security Guidestates, "The Secure Enclave processes and validates data from Face ID and Touch ID sensors, ensuring secure authentication."