DEP-2025 Exam Dumps - Apple Certified Support Professional Questions and Answers

Automated Device Enrollment (ADE), managed through Apple Business Manager (ABM) or Apple School Manager (ASM), is supported on iPads, iPhones, Macs, and Apple TVs purchased from Apple or authorized resellers. It enables automatic MDM enrollment and supervision during setup. Options A, B, and C are all correct, and D encompasses them, aligning with ADE’s broad compatibility as per the Apple Platform Deployment Guide.

Declarative Device Management (DDM) modernizes MDM by allowing devices to proactively report state changes and apply configurations autonomously. Apple Learning materials specify that DDM revolves arounddeclarations— structured sets of data that describe desired management states. Among the types of declarations,Activationsare critical. Activations define which configurations or policies are applied under certain conditions, such as enforcing a passcode policy or requiring OS updates. Devices then self-manage against these declarations and report compliance back to the MDM. Other terms like “Devices” or “Enrollments” describe concepts within MDM but are not types of declarations. “Security” is a policy outcome, not a declaration type. Therefore, the correct declaration type as described in Apple’s DDM model isActivations.

Profile Manager, a macOS tool, enables configuration profile creation and management, allowing IT administrators to define settings (e.g., Wi-Fi, security) for deployment via MDM or manually. This centralizes device configuration for organizations. Personalization (option A) is user-driven and often restricted by profiles. Network performance (option C) is unrelated, and data separation (option D) pertains to User Enrollment. The Apple Platform Deployment Guide highlights profile creation as Profile Manager’s primary benefit.

In Automated Device Enrollment (ADE), admins can configure Setup Assistant toskip local account creation. Apple Learning explains that when this pane is skipped, the Mac will not prompt the user to create a local administrator account during setup. Instead, the Mac expects the user to authenticate with anetwork account(such as one tied to LDAP or Active Directory) or have an account provisioned later through another method (for example, an identity tool like Jamf Connect). This option is often used in environments where accounts are centrally managed, reducing local variability and enforcing directory-based access. The setup process does not fail, and users are not forced to erase their device. Instead, account creation is deferred or redirected, depending on the organization’s chosen identity integration.

Auto Advance skips setup. TheApple Configurator User Guidestates, "Return to Service with Auto Advance automatically progresses to the Home Screen after erasing, speeding up redeployment."

Apple requires the use ofApple Configurator for iPhoneto manually add Macs into Apple Business Manager or Apple School Manager. The workflow involves placing the target Mac into Device Enrollment mode and then scanning an on-screen image with the Configurator app running on an iPhone. Once completed, the Mac is added to the organization’s ABM account with a 30-day provisional period. Apple Configurator for Mac, while useful for restoring and preparing iOS/iPadOS devices, does not support manually adding Macs to ABM. System Settings and Xcode are unrelated to device enrollment workflows. This method is Apple’s prescribed approach for organizations acquiring Macs outside normal reseller channels.

Post-deadline, updates install automatically. TheMobile Device Management Protocol Referencestates, "If a user defers a managed software update past the MDM-enforced deadline, macOS will automatically install it to ensure compliance."

TheReturn to Serviceworkflow is designed to redeploy iPhones and iPads with minimal IT interaction. Apple Learning details that when sending theEraseDevice command, MDM can optionally attach aWi-Fi payloadand theenrollment profile. The Wi-Fi payload ensures the freshly erased device automatically reconnects to the network during Setup Assistant, enabling seamless MDM re-enrollment. The enrollment profile ensures the device knows which MDM server to connect to. Apple specifies that supervision status is retained automatically for supervised devices; it is not an optional payload. Data plans and Location Services are unrelated to the Return to Service workflow. These options allow organizations to quickly cycle devices for redeployment, particularly in education and enterprise shared-use environments.

The Secure Enclave validates biometric data. TheApple Platform Security Guidestates, "The Secure Enclave processes and validates data from Face ID and Touch ID sensors, ensuring secure authentication."

Apple Configurator is the tool for manually adding devices to ABM or ASM, especially for devices not purchased directly from Apple. TheApple Configurator User Guidestates, "Use Apple Configurator to add devices to Apple Business Manager or Apple School Manager by connecting them to a Mac via USB. This process supervises the devices and assigns them to your organization’s MDM server." Options A, B, and C serve other purposes and cannot perform this task.