DEP-2025 Exam Dumps - Apple Certified Support Professional Questions and Answers

Apple silicon Macs introduced a new security model, replacing firmware passwords with theSetRecoveryLockMDM command. This command allows administrators to set a recovery password that must be entered before anyone can boot into macOS Recovery. SinceStartup Security Utilityis accessed through Recovery, the Recovery Lock effectively prevents end users from entering this tool without IT authorization. Apple’s learning materials clarify that legacy commands likeSetFirmwarePasswordapply only to Intel-based Macs. FileVault protects data at rest but does not block access to Recovery. PreventSystemSecurityAccess is not a defined MDM command. The correct and modern approach isSetRecoveryLock, which aligns with Apple silicon’s secure boot architecture and enterprise deployment best practices.

MDM server assignment is required for enrollment. TheApple Business Manager User Guidestates, "For devices to automatically enroll in MDM via Apple Business Manager, they must be assigned to an MDM server. Without this assignment, enrollment will not occur during setup." Option C explains why iPhones fail to enroll while Macs succeed. Options A, B, and D are incorrect as new devices don’t need resets, approval is automatic for Apple purchases, and 5G doesn’t block enrollment.

Federated Authentication allows administrators to link Apple School Manager or Apple Business Manager with identity providers like Google Workspace or Azure AD, streamlining Managed Apple ID creation by syncing user data (e.g., names, emails). Users can then sign in with their existing credentials, leveraging SSO. MSCHAPv2 (option A) is a VPN authentication protocol, not related to ID creation. Active Directory (option C) is an IdP but not the feature itself. SAML (option D) is a protocol used in federation, but “Federated Authentication” is the broader Apple feature. TheApple Platform Deployment Guidedetails this process.

Shared iPad is a feature introduced for educational and business environments, allowing multiple users to share an iPad with separate user sessions, each tied to a Managed Apple ID. It requires iPadOS 13.4 or later and is supported only on compatible iPad models (e.g., iPad Pro, iPad Air 2 or later). iPhones (option B), Macs (option C), and Apple Watches (option D) don’t support Shared iPad, as it’s an iPad-specific feature. TheApple Platform Deployment Guidespecifies the system requirements for Shared iPad.

Configuration profiles allow IT administrators to manage iCloud settings on a device, such as enabling/disabling iCloud Drive, restricting backups, or limiting document sync. These profiles are deployed via MDM or manually, providing granular control over iCloud features. Find My (option B) is a user-facing tracking feature, not a management tool. iCloud Backup (option C) is a specific iCloud service, not a management feature. MDM (option D) is the system that deploys profiles, but the profiles themselves contain the settings. TheApple Platform Deployment Guidedetails configuration profiles’ role in iCloud management.

MDM manages beta enrollment.TheMobile Device Management Protocol Referencestates, "MDM can enroll devices in the Apple Beta Software Program by pushing a profile with beta update settings."

Apple differentiates betweenUser Enrollment(for BYOD) andDevice Enrollment(for organization-owned devices). For personal devices enrolled throughUser Enrollment, MDM has limited capabilities to protect privacy. Apple Learning emphasizes that MDM cannot track personal location data, cannot wipe the entire device, and cannot disable user features like Activation Lock. However, MDM retains control over organizational data and canenforce a device passcode requirement. This ensures that managed apps and accounts are protected by encryption at rest. If the user removes the passcode, the device will become non-compliant, and organizational data may be removed. This limited but critical control balances enterprise security with personal user privacy.

Apple’s MDM framework allows organizations to take ownership of apps that users may have installed manually. This process is calledconverting unmanaged apps to managed. When an administrator deploys the same app via MDM to a supervised device, Apple documentation specifies that the system silently converts the app to a managed state. No user interaction is required, and the existing app data remains intact. This avoids disruption while still giving the organization control over the app, including the ability to configure settings, update it, or remove it remotely. Options like requiring user approval or uninstalling the app are not part of the standard workflow; Apple designed the feature to ensure seamless transition for end users while granting IT management authority.

When deploying aGlobal HTTP Proxy payload, the required field to enable automatic proxy configuration is theProxy type. Apple documentation specifies that administrators must set this field to either “Manual” or “Auto.” If “Auto” is selected, the device will automatically fetch and apply the proxy settings from a PAC (Proxy Auto-Configuration) file. While fields like URL or Port may be needed depending on the type, the fundamental requirement that determines how the proxy is applied is theProxy typeitself. Without this configuration, the device cannot distinguish between a manual or automatic proxy setup.

Platform SSO syncs credentials with an IdP. ThemacOS Security Overviewstates, "Platform SSO allows users to synchronize their local Mac account password with an identity provider, providing a seamless login experience." Option B is a separate feature, C is managed via ABM, and D is unrelated to Platform SSO.