DEP-2025 Exam Dumps - Apple Certified Support Professional Questions and Answers

Apple’sContent Caching serviceimproves bandwidth efficiency by storing downloaded data locally. Administrators can configure the caching server’s behavior with MDM payloads. Apple Learning clarifies that to cachesoftware updates, apps, and books, the cache content type must be set toShared. The “Shared” category includes App Store apps, macOS updates, iOS/iPadOS updates, and other publicly distributed content. In contrast, theiCloud optioncaches personal iCloud data such as photos and documents. Selecting “Shared and iCloud” enables both categories, which is not the requirement in this case. There is no “All Updates” option in Apple’s terminology. By choosing “Shared,” IT ensures only organizationally relevant updates are cached, reducing storage and focusing performance where needed.

When distributing apps and books purchased through Apple Business Manager, the MDM server requires authorization to access the organization’s content. Apple Learning confirms that administrators mustdownload the server tokenfrom Apple Business Manager and upload it into the MDM solution. This token provides the secure connection between ABM and MDM, allowing purchased licenses to sync and be assigned to devices or users. Content tokens and distribution tokens are not valid terms for this process. Without the server token, new purchases will not appear in the MDM portal, and apps cannot be assigned.

For new devices purchased from Apple Authorized Resellers or carriers to appear automatically inApple Business Manager (ABM)orApple School Manager (ASM), the reseller must link their sales to your organization. Apple Learning specifies that this is accomplished by providing the reseller with yourOrganization ID. This unique identifier is assigned when your organization sets up ABM/ASM and acts as the connection point for device assignment. Once the reseller has your Org ID, any new device purchases tied to your account are automatically added to ABM. Customer Numbers are only used when purchasing directly from Apple, and the D-U-N-S Number is for business verification, not device assignment. Federation Numbers are related to federated authentication and not reseller integration.

Configuration profiles allow IT administrators to manage Screen Time settings on iOS/iPadOS devices (and macOS to a lesser extent), such as setting app limits, restricting content, or enforcing downtime. These profiles are deployed via MDM or manually, aligning with organizational policies. Find My (option B) and iCloud (option C) are unrelated to Screen Time management. MDM (option D) delivers profiles, but the profiles define the settings. TheApple Platform Deployment Guidedetails Screen Time configuration via profiles.

Apple’sPlatform Single Sign-On (Platform SSO)integrates macOS with modern cloud identity providers such as Microsoft Entra ID or Okta. A primary benefit documented in Apple Learning is the ability forlocal account credentials to remain synchronized with IdP credentials. This means when a user changes their password at the IdP, the same update flows automatically to their macOS account, preventing mismatched credentials. This eliminates the long-standing issue of password drift seen in older directory-bound workflows. Kerberos SSO is a legacy technology, and federated Managed Apple Accounts are tied to Apple Business Manager, not directly to Platform SSO. IdP passkey integration with iCloud Keychain is a separate security enhancement, not part of Platform SSO. The essential benefit is seamless credential synchronization across local accounts and IdPs.

Supervised devices give administrators additional control, especially during redeployment. Apple’s MDM framework includes the option to preserve theeSIMcellular data plan when sending an erase command. This is done through thePreserveDataPlankey as part of the MDM wipe command. Apple stresses that while user data, apps, and passcodes are always removed during a managed erase, the data plan can be explicitly retained to avoid disruption. This functionality is especially valuable for organizations with carrier-managed iPads, reducing operational friction when reissuing devices. No other data types—apps, passcodes, or settings—are preserved during this process.

Bootstrap tokens authorize updates. ThemacOS Security Overviewstates, "A bootstrap token, escrowed by MDM, allows the management solution to install software updates on macOS devices without user interaction." Options A, B, and C are not bootstrap token functions.

Automated Device Enrollment (ADE), used with Apple Business Manager (ABM) or Apple School Manager (ASM), supports Activation Lock management by allowing administrators to enable, disable, or bypass Activation Lock on supervised devices via MDM. This is critical for organization-owned devices to ensure they can be reactivated after a wipe without user Apple IDs. Device Enrollment (option B) can manage Activation Lock if the device is supervised, but it’s not inherent without ADE. User Enrollment (option C) doesn’t support full Activation Lock management, as it’s for BYOD with limited control. The Apple Platform Deployment Guide ties Activation Lock management to ADE.

Enrollment SSO streamlines account-driven enrollment. TheiOS Deployment Referencestates, "Enrollment SSO simplifies authentication during account-driven enrollment by allowing users to authenticate once with their Managed Apple ID across the process." Option B is incorrect as it’s not a distinct technology here.

When FileVault is enabled, the encryption of the disk is tied to either user credentials or recovery keys. Apple documentation explains that thePersonal Recovery Key (PRK)is unique to each device and can be escrowed to the MDM solution. If a user forgets their password, the IT admin retrieves the PRK from the MDM and provides it to the user. In macOS Recovery, the PRK can then be used to unlock the disk and reset the account password. Institutional recovery keys exist for organizations but require certificate infrastructure and are less common in MDM workflows.