DEP-2025 Exam Dumps - Apple Certified Support Professional Questions and Answers

Content token expiration disrupts app sync. TheApple Business Manager User Guidestates, "If the content token expires, app licenses won’t sync to the MDM solution until it’s renewed." Option B affects notifications, not apps.

The Wi-Fi payload supports Cisco Fastlane QoS. TheMobile Device Management Protocol Referencestates, "The Wi-Fi payload supports Cisco Fastlane QoS settings, allowing administrators to prioritize traffic for critical applications on macOS devices." Options A, B, and D serve different purposes.

Apple’sApps and Bookssection in ABM allows organizations to purchase licenses and assign them to locations. Apple Learning confirms that when licenses are transferred from one location to another, thetotal license count remains unchanged. The licenses are simply reallocated within the organization. They cannot be transferred if already assigned to devices or users — those must first be unassigned. Apple does not require approval for transfers between internal locations, as the entire pool remains within the same ABM account. Additionally, macOS installation has no relation to license transfers. The primary purpose of this feature is organizational flexibility, enabling licenses to be moved between campuses, schools, or departments as needs change, without altering the overall purchased quantity.

User Enrollmentprovides cryptographic separation of work and personal data on iOS and iPadOS. Apple Learning emphasizes that when a Managed Apple Account is used with User Enrollment, organizational data such asCalendar events and Contactsare stored separately in managed containers. This prevents enterprise data from being merged with or copied into personal apps, ensuring privacy and security. Notes and Safari bookmarks remain personal data, not split into managed partitions under User Enrollment. SMS attachments are private by design and inaccessible to MDM. The separation guarantees that organizational calendars and contacts cannot leak into the personal environment while also shielding personal information from IT oversight. This dual-protection model is foundational to Apple’s BYOD approach, which balances organizational control with user privacy.

In the Bring Your Own Device (BYOD) model with User Enrollment, users own the devices and can personalize them with their own apps and data before and after enrolling in an MDM solution. User Enrollment is designed for personal devices, offering a separation between personal and managed data while allowing user customization. BYOD, organization-owned (option B) is not a valid model, as BYOD implies user ownership. Nonpersonalized, organization-owned (option C) restricts personalization, and personally enabled, organization-owned (option D) applies to organization-owned devices, not personal ones. TheApple Platform Deployment Guideconfirms that BYOD with User Enrollment supports personalization on personal devices.

Custom apps, developed in-house and signed with an Apple Developer account, can be deployed through all three enrollment types: Automated Device Enrollment (ADE), Device Enrollment, and User Enrollment. ADE (option A) supports custom app distribution to supervised, organization-owned devices via MDM and Managed Distribution. Device Enrollment (option B) allows custom app installation on enrolled devices, supervised or not, through MDM. User Enrollment (option C) supports custom apps for BYOD, though with limited control over personal devices. TheApple Platform Deployment Guideconfirms that custom apps are compatible with all enrollment methods when paired with MDM, making D the correct answer.

AppleConfigurator for Macis a powerful utility for provisioning and preparing iOS and iPadOS devices. According to Apple Learning, one of its key uses is toenroll devices in MDM. This can be done by preparing devices with enrollment profiles, supervising them, and optionally assigning them to Apple Business Manager for Automated Device Enrollment. Configurator cannot remotely control devices — physical access is required. OS updates are still downloaded from Apple servers, though Configurator can facilitate the restore or update process. It also does not replace iCloud backups, especially for biometric data, which is never exportable. Its central role in deployments is enabling supervision, enrollment, and assignment of devices to MDM servers. This makes Configurator essential for environments where devices are not purchased directly from authorized resellers.

Account-driven User Enrollment requires a Managed Apple Account to initiate the process, enabling separation of personal and organizational data on personally owned devices. TheiOS Deployment Referencestates, "Account-driven User Enrollment requires the user to sign in with a Managed Apple ID on the device, which triggers the enrollment process and establishes a managed container for organizational data." Option B is incorrect as a personal Apple Account isn’t used for this enrollment type, C relates to manual enrollment methods, and D is not a standard requirement for this process.

Apple introducedRapid Security Response (RSR)to deliver urgent security patches without waiting for a full OS release. When an RSR is applied to iOS, iPadOS, or macOS, Apple adds asingle letter (such as “a”, “b”, or “c”)to the OS version. For example, iPadOS 16.5 (a) indicates an RSR patch has been installed. Apple Learning documents clarify that these patches can later be incorporated into full OS updates, at which point the letter disappears. This simple identifier lets IT admins and users quickly confirm whether a device has received critical security protections.

Upgrading macOS requires volume ownership, tied to an admin account with permissions to modify the system volume. ThemacOS Deployment Referencestates, "To install or upgrade macOS, the user must have volume ownership, which allows the system to authenticate the operation against the secure volume." Option B is for MDM updates, C is insufficient alone in newer macOS versions, and D is for content, not upgrades.