DEP-2025 Exam Dumps - Apple Certified Support Professional Questions and Answers

On supervised devices, conversion is seamless. TheMobile Device Management Protocol Referencestates, "On supervised devices, MDM can convert an unmanaged app to managed without user interaction when deploying the managed version."

Return to Service includes Wi-Fi and enrollment. TheMobile Device Management Protocol Referencestates, "With Return to Service, MDM can include a Wi-Fi payload and enrollment profile in the EraseDevice command to automate redeployment."

Apple Configurator, a macOS application, allows administrators to supervise Apple devices (iOS, iPadOS, tvOS) by connecting them via USB. Supervision enables additional restrictions and management capabilities (e.g., blocking app removal) beyond standard MDM. Apple Business Manager (option A) and Apple School Manager (option C) manage enrollment and content but don’t supervise devices directly. Managed Apple IDs (option D) are accounts, not supervision tools. TheApple Platform Deployment Guidehighlights Apple Configurator’s role in supervision.

Platform SSO syncs credentials with an IdP. ThemacOS Security Overviewstates, "Platform SSO allows users to synchronize their local Mac account password with an identity provider, providing a seamless login experience." Option B is a separate feature, C is managed via ABM, and D is unrelated to Platform SSO.

Managed Lost Mode locks supervised iPads. TheiOS Deployment Referencestates, "Managed Lost Mode locks a supervised iPad until disabled via MDM, displaying a custom message and restricting access." Option C requires credentials, not MDM, to unlock.

WPA2 Enterprise networks utilize individual user credentials (e.g., username and password) or device- and/or user-based certificates for authentication, typically via protocols like EAP-TLS or PEAP, integrated with a RADIUS server. This provides granular control over network access, ideal for organizational settings. A provisioning network (option A) is a temporary network for device setup, not a security standard. WPA2 Personal (option B) uses a shared passphrase, lacking individual authentication. TheApple Platform Deployment Guidespecifies WPA2 Enterprise for secure, user-specific network access in managed environments.

Content caching on a Mac (macOS 10.13 or later) doesn’t require an Apple ID, Managed Apple ID, or Personal Apple ID to function. It’s a system-level feature enabled in macOS settings or via MDM, caching content like app updates and iCloud data for network efficiency. While iCloud caching benefits from a user’s Apple ID on client devices, the caching Mac itself doesn’t need one. The Apple Platform Deployment Guide confirms no Apple ID is required for content caching setup.

Lost Mode, an MDM feature for supervised devices, allows device tracking by locking the device, displaying a custom message, and reporting its location (if Location Services are enabled). It’s a security tool for recovering lost or stolen devices. Additional restrictions (option B) are a supervision feature, not Lost Mode’s benefit. Network performance (option C) and data separation (option D) are unrelated. TheMDM Protocol Referencehighlights tracking as Lost Mode’s primary benefit.

Content caching on a Mac improves network performance by storing frequently accessed content (e.g., app updates, iCloud data) locally, reducing internet bandwidth usage and speeding up downloads for connected devices. It doesn’t enhance security (option A), separate data (option C, a User Enrollment feature), or simplify enrollment (option D, an ADE benefit). TheApple Platform Deployment Guideemphasizes bandwidth optimization as the primary benefit of content caching.

User Enrollment separates managed Keychain items. TheiOS Deployment Referencestates, "With User Enrollment, Keychain items associated with a Managed Apple ID are stored in a distinct cryptographic container." Options B, C, and D aren’t separated unless tied to managed apps.