DEP-2025 Exam Dumps - Apple Certified Support Professional Questions and Answers

Configuration profiles enable IT administrators to manage app installation settings on a device, such as restricting the App Store, preventing app removal, or enforcing an allow list of approved apps. These profiles are deployed via MDM or manually, ensuring control over app usage. Find My (option B) and iCloud (option C) are user-focused features unrelated to app installation management. MDM (option D) is the delivery mechanism, but the profiles define the settings. TheApple Platform Deployment Guidedetails app installation control via configuration profiles.

When Activation Lock is enabled on a supervised Apple device, the organization needs a way to recover the device if a user leaves or forgets credentials. Apple Learning states that MDM can escrow and store abypass codefor Activation Lock. This code can then be used by IT administrators to unlock and reactivate the device without needing the original Apple ID. It is not stored in ABM/ASM, nor tied to the user’s Managed Apple Account or personal Apple ID. Instead, it resides in the organization’s MDM solution for controlled use. This ensures organizations can always return supervised devices to service while still maintaining theft deterrence against unauthorized users.

Skipping the pane leaves Location Services off but adjustable. TheiOS Deployment Referencestates, "When the Location Services pane is skipped in Setup Assistant, it remains off by default, but users can enable it in Settings unless restricted by MDM." Option A reflects this flexibility.

ADE enforces OS requirements. TheApple Platform Deployment Guidestates, "When a device attempts ADE and doesn’t meet the minimum OS version specified in the MDM profile, it will download and install the required update during Setup Assistant, then resume the enrollment process automatically." Options B, C, and D don’t align with this process.

AppleConfigurator for Macis a utility designed to supervise, restore, and configure iOS, iPadOS, and tvOS devices. Apple Learning highlights a newer feature: the ability touse Shortcuts automations with Configurator. This means administrators can script repeatable tasks — for example, restoring a device, applying enrollment settings, and erasing it — without manually repeating steps. Over-the-air profile updates are handled by MDM, not Configurator. Purchasing apps and books is managed through Apple Business Manager, not Configurator. Managed Lost Mode is an MDM feature, not part of Configurator. Shortcuts integration makes Configurator more powerful in high-volume environments, letting IT staff automate otherwise time-intensive preparation workflows, especially in education or labs. This reinforces Apple’s commitment to automation and efficiency in deployment.

Apple Configurator for Mac allows administrators to create Blueprints, which are templates for configuring devices with settings, apps, and profiles. TheApple Configurator User Guideexplains, "Apple Configurator for Mac allows you to create Blueprints—templates containing settings, apps, and profiles—that can be applied to iPhones, iPads, or Macs during configuration." Option A is an MDM feature, B requires MDM for over-the-air updates, and D is handled via Apple Business Manager, not Configurator.

Unlisted apps require a link. TheApple Business Manager User Guidestates, "Unlisted apps are published to the App Store but are discoverable only via a direct link, often for private distribution."

Preserving eSIM speeds redeployment. TheMobile Device Management Protocol Referencestates, "When erasing a supervised iPad, the preserveDataPlan option retains the existing eSIM, avoiding reactivation delays."

Bypass codes are stored in MDM for organization-linked Activation Lock. TheApple Platform Deployment Guidestates, "Bypass codes for organization-linked Activation Lock are stored in the MDM solution, allowing administrators to unlock devices without user credentials."

Apple providesSingle Sign-On (SSO) extensionsas the modern method for integrating iOS, iPadOS, and macOS with identity providers. These extensions support standards such as OAuth 2.0 and OpenID Connect, enabling secure and seamless authentication across enterprise apps. Apple Learning materials emphasize that SSO extensions replace legacy solutions like Kerberos plug-ins, providing developers and IT admins with a consistent way to federate identity. Unlike Enrollment SSO, which is used only during enrollment, the broader SSO extensions function across apps and system services. This enables enterprises to deliver a unified authentication experience, reducing password prompts and ensuring security compliance.