Community Cloud CRT-271 Salesforce Study Notes

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Question 28

Regional Containers have been developing their Partner Community, they have created all the required pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?

Options:

During Development when the contacts were created as Community Users

After development when the community was activated

During development when the profile was added to the Community Configuration

Users are not notified until the Invite Members checkbox is selected within the Community Manager

Question 29

Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device, what do you recommend?

Options:

Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site

Wendy should access Community Manager and Community Builder via a Desktop browser only

Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community

Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher

Question 30

Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They have 50 Salesforce Live Agent Licenses provisioned in their org.

Options:

Enable Live Agent in Community Settings.

Add a custom Live Agent Lightning component.

Set up Live Agent in Community Management.

Configure Live Agent in the Salesforce org.

Question 31

Universal Containers uses Customer Community licences.

One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following: