Legit 820-605 Exam Download

Page: 3 / 4

Question 12

What are two barriers to adoption within an organization? (Choose two.)

Options:

solution implemented by partner

agile development model

inadequate knowledge and skills

centralized IT organization

organizational silos

Question 13

What are two barriers of adoption in an organization? (Choose two.)

Options:

new product sales motion

lack of knowledge on solution

organizational announcements

implementation issues

hiring practices

Question 14

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

Options:

No action is necessary as long as the health index is green

Observe the online image of the customer

Review and update the success plan for ongoing activities

Manage the service issues and escalations

Join the sales and marketing strategy meetings

Question 15

Which definition of customer success is true?

Options:

It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.