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Question 8

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

Options:

A.

risk management

B.

market growth

C.

sustainability

D.

cost efficiency

Question 9

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

Options:

A.

moments of success when the customer acknowledges progress

B.

successful contract renewal

C.

green health scores over intermittent time periods

D.

continuing results based on unexpected value

E.

results that are not measurable

Question 10

From a Customer Success perspective, why should the customer’s health be monitored?

Options:

A.

to provide the opportunity to address any changes in the customer's experience around the solution

B.

to identify unused licenses so they can be addressed via a service improvement plan

C.

to directly enable renewals

D.

to give the customer valuable insight so they can automatically renew critical services on time

Question 11

Which action should a Customer Success Manager take when the product utilization score is not improving?

Options:

A.

Conduct customer interviews to understand current adoption barriers and develop a solution plan.

B.

Engage the sales team to upsell the solution and offer options and product diversity to the customer.

C.

Review the support case history to identify product quality or customer education issues.

D.

Contact the product operations team to review the telemetry and offer insights to the customer.

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PDF 820-605 Study Guide, Legit 820-605 Exam Download, Digital Transformation Specialist Changed 820-605 Questions,
Exam Code: 820-605
Exam Name: Cisco Customer Success Manager (CSM)
Last Update: May 2, 2024
Questions: 124
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