ITIL-4-Foundation Exam Dumps - ITIL 4 Questions and Answers

Problem investigation and resolution

Incident analysis and prioritization

Business analysis and commercial management

Balanced scorecard reviews and maturity assessment

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Optimize and automate

Keep it simple and practical

Collaborate and promote visibility

Optimize and automate

Think and work holistically

Try to create a solution for every exception

Start with a complex solution, then simplify

Understand how each element contributes to value creation

Ignore the conflicting objectives of different stakeholders

It enables the reassessment of known erros

It enables quick and efficient diagnosis of incidents

It removes the need for collaboration during incident resolution

It removes the need for regular customer updates

Problem identification, problem control, error control

Problem analysis, error identification, incident resolution

Problem logging, problem classification, problem resolution

Incident management, problem management, change control

How to apply the systems approach of the guiding principle think and work holistically

Services based on one or more products, designed to address needs of a target consumer group

How all the components and activities of the organization work together as a system to enable value creation

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

As soon as a solution for the problem has been identified

As soon as a workaround for the problem has been identified

As soon as the analysis of the frequency and impact of incidents justifies the change

As soon as the analysis of cost, risks and benefits justifies the change

Relationship management

Continual improvement

Service configuration management

Service level management

The incident priority

The incident category

A change schedule

A self-help tool

Progress iteratively with feedback

Keep is simple and practical

Start where you are

Focus on value

Meeting expectations for quality, costs and time-to-market

Ensuring the continual improvement of services

Ensuring that the organization's vision is understood

Providing transparency and good relationships

Service value streams

Value realization

Customer engagement

The application of practices

suppliers

assets

customers

CIs

They should be complex and detailed

They should be well-known and proven

They should include incident handling

They should be brief and simple